Application Support Analyst – Guildford (Hybrid) Are you passionate about solving real business problems and working with bespoke, business-critical applications? We are recruiting on behalf of a niche player in the insurance sector who are seeking an Application Support Analyst to join their IT team. This is a hands-on role where your input will directly influence the evolution of their systems and processes. What you’ll do: As an Application Support Analyst, you’ll be the go-to person for day-to-day support while also shaping how applications evolve. Your responsibilities will include: * Providing first- and second-line support for bespoke applications * Logging, triaging, and resolving support tickets * Analysing issues across applications, data, and workflows * Producing clear, structured development tickets and functional specifications * Collaborating with business users, developers, and external partners * Supporting UAT testing and post-release validation * Contributing to continuous improvement of systems and processes What our client is looking for: Essential: * Experience in application support, systems analysis, or similar roles * Strong analytical and problem-solving skills * Experience supporting bespoke or custom-built applications * Ability to write clear, structured tickets and specifications * Confident communicator with technical and non-tec...