Salary: £40,000 - 55,000 per year Requirements: 5 years experience in a customer-facing IT role within an MSP environment Proven experience managing IT operations, service delivery, or technical teams Strong background in Microsoft 365, Azure, Windows Server, and Active Directory Solid understanding of networking, security, and virtualisation technologies Excellent communication skills and the ability to build confidence at all levels Strong organisational skills with great attention to detail Comfortable working under pressure and managing competing priorities Experience with Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot (desirable) VMware ESX, vCenter, and/or Hyper-V experience (desirable) Familiarity with backup solutions and enterprise firewalls (Sophos XGS) (desirable) Knowledge of email security platforms (Mimecast, Symantec) (desirable) Understanding of LAN, WAN, VLAN, VPN, enterprise wireless, and MFA (desirable) Familiarity with Sophos, Egnyte, and Ubiquiti (desirable) IT certifications or formal technical qualifications (desirable) Strong documentation and reporting skills (desirable) Responsibilities: Take ownership of the day-to-day delivery of IT services, ensuring SLAs and KPIs are consistently met Act as the senior escalation point for both operational and technical issues Keep processes, documentation, and standards up to date and continuously improving Oversee incident, problem, and change management Ensure customer environments are stable, secure, and aligned with best practices Lead and support technical support and project teams Coach, mentor, and develop team members Clearly communicate company direction, team goals, and priorities Identify skills gaps and support ongoing training and development Oversee the full lifecycle of IT projects—from planning through to delivery and handover Ensure projects are delivered on time, within scope, and to the right technical standards Provide technical oversight before, during, and after project delivery Carry out site surveys and ensure accurate documentation is produced Build strong, trusted relationships with key stakeholders Act as a senior technical advisor, helping customers align IT with their wider business goals Support Directors with pre-sales input and solution design Ensure smooth handovers into support teams Maintain oversight across customer environments, including Windows Server and Active Directory, cloud platforms (Azure, Microsoft 365), virtualisation (VMware, Hyper-V), networking, firewalls, and security solutions Ensure best practices across backup, disaster recovery, security, and patching Stay hands-on when needed, particularly for complex issues or critical incidents Technologies: Active Directory Azure Cloud CRM Hyper-V Support LAN Microsoft 365 Security SharePoint VPN VMware Windows Office 365 More: We are a well-established Managed Service Provider, CRM, and Software Development business seeking an experienced IT Operations Manager. In this hands-on leadership role, you will oversee service delivery and continuous improvement across our customer base, ensuring reliable, secure, and scalable services. We offer a collaborative work environment where you can coach and mentor teams while contributing to client success. Join our team and help us maintain high standards in our IT operations. last updated 16 week of 2026