Job Overview
* Planned and Reactive maintenance.
* Compliance.
* Contract specific KPIs performance.
* Financial performance of the cluster within the region.
* Developing Mitie's supply chain and self-delivery capability.
* Client communications and reporting.
* Client / IFM relationships, staff development and welfare.
* Health, Safety & Environment activities.
Main Duties
* Drive Operational excellence and meet/exceed KPI / SLA performance.
* Ensure legislative compliance in relation to Health and Safety for all activities.
* To build excellent pro‑active stakeholder relationships with key client business stakeholders & IFM.
* Manage, monitor and report on the financial performance in line with business objectives, setting, monitoring and implementing budgetary adjustments.
* Align a relationship with IFM colleagues to ensure 1Team working ethic.
* Ownership of Critical Assets and maintenance strategy for Capital replacement for own cluster.
* Provide a key interface for the client across the portfolio and create excellent working relationships with the client's group property team.
* Assist the Head of Engineering Operations in expanding the current service delivery model by proactively analysing and investigating future business development opportunities.
* Manage budgets, including cost controls and sub‑contract negotiations.
* Day to day management of the Regional IM Team including conduct, performance, attendance and capability.
* Lead the team by example, promoting values and development opportunities.
* Work with the stakeholders and Energy managers to implement the Energy strategy.
* Manage all contract risks including business continuity and disaster recovery.
* Responsible for verification and compliance auditing of all activities.
* To understand and comply with company policies and procedures.
* To comply with all Health and Safety policies and procedures.
* To attend and fully participate in training and appraisal activities as required.
* To undertake additional duties in line with capabilities as required.
What we are looking for
* Proven track record for managing Hard FM services in commercial/industrial properties.
* Holds relevant professional, technical or management qualifications or experience.
* Management experience with ability to lead large teams effectively.
* Excellent technical knowledge of M&E, building services and industry best practice.
* Excellent knowledge and track record in QHSE / Risk management.
* Strong and effective communication skills and a good people manager.
* Good knowledge and understanding of relevant legislation.
* Open minded, continual improvement focussed and provides evidence of implementing innovative solutions.
* Able to represent Mitie effectively at both internal and external meetings.
* Passionate about Mitie.
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