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At Swansea Delta by Marriottwe’re
more than just a place to stay — we’re a hub of hospitality in the heart of the
city. Our team thrives on creating seamless, welcoming experiences for every
guest who walks through our doors. As a Front Office Associate, you’ll be right
at the centre of it all — the face of our hotel, and the first impression our
guests will remember.
The Role:
We’re looking for a confident, motivated individual to join our Front Office
team. From check-in to check-out, and everything in between, you’ll be handling
guest requests, coordinating with departments, and ensuring the front desk runs
smoothly. No two days are the same — and that’s just how we like it!
What You’ll Do:
* Welcome
guests with warmth and professionalism, handling check-ins and check-outs
efficiently
* Respond
to guest needs and enquiries with care, accuracy, and a can-do attitude
* Perform
administrative tasks and maintain accurate guest records
* Communicate
and coordinate with housekeeping, maintenance, and other departments to
ensure a smooth operation
* Stay
calm under pressure, multitask effectively, and prioritise tasks in a
fast-paced environment
* Support
the wider team while also working independently and proactively
* Handle
situations with confidence, using sound judgment and a solution-oriented
mindset
What We’re Looking For:
* Strong
communication skills and a passion for delivering exceptional guest
service
* Previous
customer-facing experience is essential (hospitality, retail, or service
industries)
* Ability
to work confidently both on your own and as part of a team
* Professional
and presentable appearance, with a welcoming attitude
* Eagerness
to learn and grow in a hospitality environment
* Comfortable
with multitasking and staying organised in a busy setting
Desirable (but not required):
* Familiarity
with Microsoft Office Suite
* Experience
with POS systems or hotel management software
Looking the Part:
You’ll be the first point of contact for many of our guests, so a professional
appearance and a focus on personal hygiene are essential. We want you to feel
proud of how you represent our hotel — your friendly, polished presence sets
the tone for an excellent guest experience.
Why Join Us?
* A
supportive, close-knit team in a vibrant city-centre location
* Career
development and training opportunities
* Competitive
pay and employee benefits
* A
dynamic, fast-paced environment where your ideas and energy are always
valued
If you're ready to step into a front-facing role where every
day is different and every guest interaction matters, we’d love to hear from
you. Apply today and bring your best to the front desk!
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