Quality & Support Coach Location: Midlands Position Type: Full-time – Hybrid Reports to: Quality Lead LT Selection is proud to be recruiting exclusively on behalf of our client. We believe that everyone we connect with an employer positively impacts the further education, skills, and employment sector. Our client is a genuinely people-first organisation that believes exceptional learner experiences begin with exceptional people. Their culture is built around listening, collaboration, support, and continuous development — creating an environment where individuals are encouraged to grow, contribute, and achieve their aspirations. This is an organisation where people are valued, supported, and trusted. Whether you are a learner, tutor, or part of the wider team, your voice matters. The leadership team actively promotes a culture where wellbeing, development, and positive relationships sit at the centre of everything they do. We are supporting a values-driven training provider seeking a Quality & Support Coach to strengthen teaching, learning, and assessment practice across apprenticeship and adult learning provision. This is a developmental quality role focused on supporting tutors, improving learner experience, and embedding a culture of continuous improvement. Rather than curriculum creation, the position centres around coaching, observation, quality assurance, and helping delivery teams reflect and grow. The successful candidate will play a key role in helping ensure learning experiences are effective, supportive, and learner-focused across the organisation. Key Responsibilities • Carry out learner portfolio sampling to ensure quality standards and assessment requirements are met • Provide clear, developmental feedback that supports tutor improvement and confidence • Monitor learner progress and ensure assessment decisions accurately reflect learner competence • Observe teaching, learning, and assessment activity across apprenticeship and adult learning programmes • Support tutors through coaching, mentoring, and reflective practice discussions • Contribute to tutor 1:1 discussions and development planning • Support standardisation activities to maintain consistency across delivery and assessment practice • Assist with sector-specific CPD activities and sharing of best practice • Identify quality themes, strengths, and areas for improvement across delivery teams • Support continuous improvement activity through coaching and quality insight • Quality assure Information, Advice and Guidance (IAG) provided to learners • Promote safeguarding, Prevent, wellbeing, and inclusive practice throughout all quality activity • Report safeguarding or learner welfare concerns in line with organisational procedures Essential Criteria • Experience within quality assurance, coaching, or developmental support within education or training • Experience delivering and/or assessing apprenticeship or adult learning programmes • Understanding of Ofsted expectations, apprenticeship standards, and funded provision • IQA qualification • Teaching qualification at Level 4 or above • Relevant vocational or industry qualification at Level 3 or above • Strong communication and relationship-building skills • Organised and able to manage multiple priorities effectively Desirable Criteria • Level 2 IAG qualification • Experience quality assuring careers education or learner guidance • Experience supporting tutor CPD and standardisation activity Why Join This Organisation? • Opportunity to genuinely improve learner experiences and outcomes • Supportive and values-led working culture • Hybrid working flexibility • Opportunity to influence quality practice and tutor development • Join an organisation committed to continuous improvement and learner success Skills Word List Quality Assurance, IQA, Apprenticeships, Adult Education, Teaching and Learning, Tutor Coaching, Learner Journey, Portfolio Sampling, Ofsted, Apprenticeship Standards, Teaching Observation, Assessment Practice, CPD, Standardisation, Safeguarding, Prevent, IAG, Learner Experience, Quality Improvement, Compliance, Funded Provision, Tutor Development, Education Quality, Apprenticeship Delivery, Coaching, Reflective Practice, Quality Processes, Learner Support, Curriculum Support, Training Provider Safeguarding Statement This organisation is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. All roles are subject to satisfactory pre-employment checks, including an enhanced DBS check where appropriate. Applicants must have the right to work in the UK.