Title: Visitor Assistant
Location: Dover Castle, Dover, Kent, CT16 1HU
Salary: £12.71 per hour
Hours: up to 20 hours per week, April to October (zero hours Nov - March)
Job type: Permanent
Responsibilities
* Assist visitors from arrival until departure to ensure a great experience
* Recommend English Heritage membership and site activities
* Make the site accessible, safe and well presented at all times
* Work weekends and bank holidays as required
* Work with a team and provide excellent customer service to a diverse audience
Requirements
* Passion for people and excellent customer service
* Experience working with the public is beneficial but not essential; full training will be provided
* Ability to work weekends and bank holidays
Benefits
* Opportunity for career progression within the heritage sector (retail, food & beverage or general management)
* Access to English Heritage sites for you and up to 6 friends or family members
* 25% discount in our shops and cafes
* Enhanced maternity, paternity and shared parental leave
* 25 days holiday plus bank holidays pro rata, rising to 28 days after 3 years
* Option to buy additional leave
* Matched pension contributions up to 10%
Equality, Diversity and Inclusion
We welcome applicants from all backgrounds and are committed to an equitable, diverse and inclusive workplace. We support reasonable adjustments and provide a supportive environment for all staff.
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