Job Title: Cruise Operations Supervisor
Location: Port of Tilbury
Hours: 35 hours – with occasional requirement to work weekends during peak cruise season
Compensation: £45,000 + shift allowance £3,000
Forth Ports is one of the UK's largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK's renewable energy sector, particularly offshore wind. Now is an exciting time to join our team as we embark on this transformative journey towards a greener future.
About The Role
About the role
Based in the cruise department, we are seeking a Cruise Terminals Supervisor to supervise the coordination of vessel operations, staff, and stakeholders at the Port of Tilbury and London Central Moorings, delivering a high standard of service and a great experience for all visitors.
Key Responsibilities
* Ensure terminals are fully set up and prepared for all cruise and event activities.
* Liaise regularly with agency labour suppliers to ensure staffing requirements are accurately defined and fulfilled.
* Maintain a safe operational environment for employees, visitors, contractors, and resources, ensuring compliance with legislative and company safety policies.
* Investigate incidents and complete accident and damage reports in line with company procedures.
* Ensure all operational and service requirements are in place for each vessel visit.
* Prepare and implement, in conjunction with Operations colleagues, detailed action plans for each cruise ship visit, outlining agreed scopes of work and key liner activities while alongside, including control of car‑parking operations.
* Supervise and oversee the entire vessel operation in accordance with terminal procedures and operational standards.
* Coordinate all shoreside activities in conjunction with internal teams and external service providers.
* Maintain accurate operational, security, and plant usage records, including identifying and reporting maintenance requirements
* Work flexibly across different port assets as required, providing operational support and supervisory oversight to meet business needs.
Qualifications & Skills
* Excellent IT and report writing skills.
* Knowledge or understanding of cruise operations.
* Excellent communication skills.
* Safety Awareness.
* Problem solving skills.
* Full driving licence, valid in the UK
* Full UK working rights
What Forth Ports can offer you:
At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy
* A competitive salary
* Group Bonus
* Generous annual leave entitlement
* Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary
* Health promotion events and employee wellbeing initiatives to support your physical and mental wellbeing
* Employee Assistance Programme (EAP) providing free, confidential 24/7 telephone support for you and your family
* On-site Occupational Health Team with access to professional support and referrals to services such as counselling, physiotherapy and free flu jabs
* An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees
* GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms
* Cycle to Work scheme to support affordable, sustainable commuting
* On-site free parking available for all employees
* Attractive family-friendly policies, including enhanced maternity cover
* Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays
We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
How to Apply
Please submit your CV and a cover letter when submitting your application via the ‘Apply Now’ link.
Required Criteria
* Knowledge or understanding of cruise operations
* Full driving licence, valid in the UK
* Full UK working rights
Skills Needed
About The Company
Over our 50 years of experience we have witnessed our ports grow to become important assets to support and deliver growth both for the UK and local economies.
The growth impact has been achieved due to the continued investments in our infrastructure, making sure that our ports are able to continually develop their services and support the growth of many industries.
Our people have played a significant role. They have delivered the highest quality of service through their expertise, loyalty and flexibility and, without them, we could not have built the strong reputation and the long term agreements with many customers that we have today.
Company Culture
Welcome to Forth Ports Careers. As a leading port operator, we employ over 1,100 people across our ports in Scotland and the Port of Tilbury in London.
A career in a port business is very rewarding. There is real variety within each role and significant opportunities for promotion and career development. Don’t just take our word for it; view the “Some of our People” section and the video below to gain insight into the kinds of jobs our employees do, how they’ve grown with us, and what motivates them each day.
The port business can be seen as a barometer for the economy and this drives us to be adaptable and fast paced as we identify new business opportunities.
Company Benefits
We are committed to creating a positive working culture for all employees, as well as a good work-life balance.
Here are just some of the benefits of working for Forth Ports.
Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Employee discounts, Gym membership or wellness programs, Cycle to work, Competitive salary, Employee Assistance Scheme
Salary
£48,000.00 per year