What will you be doing?
Co-operation is central to making sure our stores thrive in their communities. At the very heart of great teamwork are great leaders: people like you who support, develop, and manage an exceptional team.
With great leadership comes great responsibility. As a role model of the behaviours and standards you want to see, you’ll help communicate and lead our ways of working for new colleagues and provide them with growth opportunities to excel.
Our customers, members, and communities are at the centre of everything we do. You’ll go above and beyond to provide every customer with the best experience, at any time they need it. You’ll help maintain the strong rapport our colleagues have with members in our communities.
In a varied role, you’ll work closely as part of the management team, supporting the day-to-day running of the store.
Some key responsibilities include:
* Managing performance, including reviews and addressing poor performance
* Ensuring colleagues adhere to Society policies and procedures
* Taking responsibility for the store’s financial performance and compliance
* Managing absence, including back-to-work interviews and improvement meetings
* Understanding scheduling and productivity
* Training colleagues and maintaining records
* Communicating key messages and priorities to the team
* Prioritising tasks to maximise sales and meet customer expectations
* Leading change initiatives
* Ensuring health and safety guidelines are followed by all colleagues
* Ensuring colleague safety
* Overseeing the day-to-day operations of the store
As you begin your role as a team leader, you’ll undergo comprehensive training at one of our Difference Maker Academies. This program, lasting up to 4 weeks depending on your experience, pairs you with an experienced Academy Mentor—someone who leads high-performing teams and is dedicated to helping colleagues grow. This immersive environment equips you with essential skills for your role and sets you up for long-term success with Central Co-op.
Our Difference Maker Academies are stores with excellent standards and management teams passionate about developing colleagues and reaching their potential.
You’ll be able to claim expenses for additional travel during your Academy training.
How will I know if I am right for this role?
With previous experience as a Supervisor, Team Leader, or Duty Manager in a Customer Service environment, you’ll have a passion for delivering excellent customer service.
You should be enthusiastic, proactive, and adaptable, capable of working at pace and with flexibility.
We value ownership of development and coaching skills to nurture talent within your team.
Being open-minded and curious, you’ll stay aware of current and upcoming promotions, identifying growth opportunities that benefit store performance and commercial success.
As a warm, friendly team member, your love for engaging with customers will naturally translate into delivering exceptional service daily. You’ll be a great team player, supporting others with respect, empathy, and support to build strong relationships and achieve shared goals.
You’ll guide your team to support future growth within the store and celebrate team successes.
You’ll make a positive difference in your community and inspire a motivated, engaged team.
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