Customer Service Resource Planner page is loaded
Customer Service Resource Planner
Apply locations Lincoln time type Full time posted on Posted Yesterday time left to apply End Date: August 11, 2025 (12 days left to apply) job requisition id R33054
Location: Lincoln
Job Type: Full-Time, Permanent, 37 hours per week.
Salary - £25,000, rising to £26,000
Opportunity for hybrid working
Private health care
Virtual GP service for you and your household
Double-matched pension scheme
Generous annual leave
Do you have excellent customer service skills and an ability to prioritise your workload?
Are you looking to join a team who can offer excellent career progression opportunities?
If so, we may have the perfect role for you.
You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.
What will I be doing?
- Organise and prioritise tasks based on priority and resource availability
- Ensuring efficient allocation of resources and meeting customer expectations.
- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time
- Make informed decisions and adapt schedules in response to changing circumstances.
- Collaborate with team members to optimise resource allocation
- Maintain accurate records and documentation related to work scheduling and resource allocation.
What does it take to be a planner?
- Good administration skills, with the ability to handle multiple tasks and work under pressure.
- Ability to work independently and as part of a team, demonstrating initiative and accountability.
- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
- Ability to prioritise tasks and manage time efficiently.
- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.
New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career
* Fully paid 2 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.
* Followed by a full mentoring programme with experienced planners.
* Ongoing support from Team Leaders and colleagues.
What hours will I work?
- You will be working 37 hours per week, your shifts will vary between 6.30am and 9.30pm, involving various shifts.
- Weekend work will be required.
As a valued employee, you’ll be entitled to:
* Personal private healthcare
* Life cover (up to 8 x salary)
* Personal accident cover (up to 5 x salary)
* 25 days annual leave – rising with length ofservice and the ability to buy more
* Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
* Bonus scheme
* Flexible benefits to support your wellbeingand lifestyle.
Inclusion Community
Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.
Start date: 22nd September 2025
Closing date: 10th August 2025
If you require this advert in a more accessible format, or you have any questions, please don’t hesitate to get in touch with our team at ContactCentreRecruit@anglianwater.co.uk
#loveeverydrop
We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.
We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team resourcing@anglianwater.co.uk ’
To apply, you’ll need your up-to-date CV, we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.
If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in ourPrivacy Notice .
Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.
#J-18808-Ljbffr