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Customer Service Apprenticeship - Newcastle
Apply From: 22/05/2025
Learning Provider
Delivered by PARAGON EDUCATION & SKILLS LIMITED
Employer
SWITCH BUSINESS GAS AND POWER LTD
Vacancy Description
This role focuses on developing key skills in customer support, handling inquiries, and enhancing customer satisfaction. Key outcomes include improving communication and problem-solving abilities. You'll collaborate with your team while Babington provides expert training and guidance throughout your journey.
A young person would thrive in our organisation because we offer a supportive, dynamic environment where growth and development are genuinely encouraged. You’ll join a growing company with fantastic plans for the future and clear, natural progression opportunities—making it an ideal place to build a long-term career.
We value our team and regularly host staff events and incentives to recognise hard work and foster a positive workplace culture. Plus, with free onsite parking and a welcoming, collaborative atmosphere, we make it easy and enjoyable to be part of the team. You'll be more than just an employee—you’ll be part of our journey.
Your role will include:
* Respond to customer queries in a timely and professional manner
* Provide excellent customer service through phone, email, and live webchat
* Assist our customers and partners with any issues regarding our in-house CRM/Portal
* Liaise with other internal departments to find suitable resolutions for the company and our customers
* Ensure customer records are accurately updated and recorded correctly
Key Details
Vacancy Title
Customer Service Apprenticeship - Newcastle
Employer Description
We are a fair and transparent energy supplier headquartered in Newcastle upon Tyne, with a growing presence through our satellite office in Edinburgh. As a forward-thinking company, we're actively expanding and excited about the opportunities ahead. At Jellyfish Energy, we reward our customers based on the time they've been on supply. Upon renewal, you will unlock exclusive products that are not available to anyone else.
Vacancy Location
Jellyfish Energy Ltd, Baird House, Scotswood Road Newcastle upon Tyne NE4 7DF
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000321504
Key Dates
Apply From
22/05/2025
Closing Date For Applications
2025-07-08 23:59:59
Possible Start Date
2025-07-15 00:00:00
Training
Training to be Provided
* Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
* On completion of this 12-month apprenticeship, you will have gained your Customer Service Level 2 Apprenticeship.
Learning Provider
PARAGON EDUCATION & SKILLS LIMITED
Skills Required
IT skills, Communication skills, Organisation skills, Attention to detail, Customer care skills
Apply Now
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