Overview
Event Steward – Cheltenham Racecourse
We are seeking Birmingham based staff willing to work in Cheltenham for the upcoming events. The Venue Cheltenham Racecourse is a venue like no other, the home of Jump Racing. Join us for the 2025 / 2026 Season with events including The November Meet and The Cheltenham Festival, and season dates listed below. There will be access to some Conference and events shifts throughout the year and opportunities to support other contracts from time to time.
The role: You will be working as an Event Steward for this prestigious venue, representing Carlisle Support Services as the chosen supplier of event stewards and security for Cheltenham Racecourse. We are looking for people with good communication skills to help us provide a professional, efficient and safe service to our client at the racecourse throughout the season. This will be a fun and lively experience with around 1 million patrons attending throughout the season needing your help.
Responsibilities
* Being polite and professional to members of the public and the client
* Retaining and using information relating to safety and for evacuation purposes
* Providing world class customer service to ensure visitors have a positive and memorable experience
* Retaining and using information relating to key areas on site (medical room, toilets, bars, etc.)
* Ensuring the safety of spectators by being observant and reporting incidents (venue capacities, intoxication, site breaches, medical incidents)
* Delivering the brief given by the supervisor (access control, wayfinding, ticket resolution)
Requirements / Qualifications
* Previous experience is not essential as training is provided to our standards
* Approachable with a focus on excellent customer service
* Willingness to learn new skills and procedures
* Able to take direction and follow instructions
* Able to communicate effectively, both spoken and written English
* Smart, presentable and punctual
* Commitment to work at least 50% of the season dates
Successful candidates will need to attend a pre-start induction and provide original documentation for screening and vetting (passport, driving licence, utility bill dated within last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or valid share code).
Benefits
* Flexible, casual work to fit around your schedule
* Flexible financial support with instant access to earned wages
* Full induction, ongoing training, and structured career development
* Inclusive uniform designed for comfort, style and unity
* Refer a Friend Scheme – earn £100 for every person you refer who starts
* Competitive pay rates, over 95% paying above Living Wage Foundation rates
* Steward Rate of Pay £12.60 per hour, with holiday pay accrued by the hour
* Opportunity to work as a Team Leader with an enhanced rate of £14 per hour
About Carlisle / Equality, Diversity and Inclusion
Carlisle is a Living Wage Foundation Recognised Service Provider. Over 95% of roles pay at or above Living Wage Foundation rates. Equality, Diversity and Inclusion is a core focus in all areas of employment, including recruitment, training and development, and promotion. We encourage applications from underrepresented groups and judge all candidates on merit and ability. We employ individuals from all races, genders, sexual orientations, and religions in a discrimination-free environment.
Locations: Birmingham, United Kingdom. Contract Type: Temporary / Casual. Job Category: Events. Business Unit: Cheltenham Racecourse. Posted: 05 January, 2026. Closing Date: 04 February, 2026.
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