Job Description
Customer Service Officer - Welsh SpeakingSwyddog Gwasanaethau Cwsmer - Siarad Cymraeg
Location / Lleoliad: Caernarfon
Pay / Cyflog: £15 per hour
Contract / Cytundeb: Temporary - Approx. 5 months (from end of January)
Hours / Oriau: Full-time, Monday-Friday
Your New Company / Eich Cwmni Newydd
Join a respected local government organisation during a busy and exciting period! I am looking for fluent Welsh speakers to provide exceptional customer service and make a real difference to the community.
Ymunwch â sefydliad llywodraeth leol sy'n cael ei barchu yn ystod cyfnod prysur a chyffrous! Rydym yn chwilio am siaradwyr Cymraeg rhugl i ddarparu gwasanaeth cwsmeriaid eithriadol a gwneud gwahaniaeth gwirioneddol i'r gymuned.
Your Role / Eich Rôl
As a Customer Service Officer, you'll be the friendly voice on the phone, helping customers with queries, signposting services, and recording accurate data. Your Welsh language skills will be key in delivering a first-class experience.
Fel Swyddog Gwasanaethau Cwsmer, byddwch yn llais cyfeillgar ar y ffôn, yn helpu cwsmeriaid gyda chwestiynau, yn cyfeirio at wasanaethau, ac yn cofnodi data'n gywir. Bydd eich sgiliau Cymraeg yn allweddol i ddarparu profiad o'r radd flaenaf.
What You'll Need / Yr Hyn Sydd Angen Arnoch
* Fluent in Welsh and English / Yn rhugl yn y Gymraeg a'r Saesneg
* Confident telephone manner / Hyderus ar y ffôn
* Positive attitude and multitasking skills / Agwedd gadarnhaol a gallu i wneud sawl peth ar unwaith
* Basic MS Office skills / Sgiliau sylfaenol MS Office
* Available from end of January for approx. 5 months / Ar gael o ddiwedd Ionawr am tua 5 mis
* DBS check required / Gwiriad DBS yn ofynnol
What You'll Get / Yr Hyn Sydd Ar Gael I Chi
* Competitive pay: £15 per hour / Cyflog cystadleuol: £15 yr awr
* Full-time hours, Monday-Friday / Oriau llawn amser, Llun-Gwener
* Based in Caernarfon with free parking / Wedi'i leoli yng Nghaernarfon gyda pharcio am ddim
* Hybrid working available after training / Gwaith hybrid ar gael ar ôl hyfforddiant
* 1-month training provided / Hyfforddiant 1 mis yn cael ei ddarparu
Ready to make an impact? Apply today and bring your Welsh language skills to a role that truly matters!
Yn barod i wneud gwahaniaeth? Ymgeisiwch heddiw a defnyddiwch eich sgiliau Cymraeg mewn rôl sy'n wirioneddol bwysig!
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