eCommerce Account Manager
£40,000-£50,000 + 7.5% bonus | eCommerce Account Manager | Maidenhead | Hybrid: 3 days in office
Have you managed online grocery customers such as Ocado, Tesco, Sainsbury’s, Asda, Morrisons or Waitrose?
Do you have hands‑on experience with digital shelf optimisation and online product content?
Have you delivered retail media campaigns through Citrus, Criteo or similar platforms?
Take ownership of one of the UK’s most important online grocery accounts
If you’re looking for a role that gives you real ownership, broader responsibility and a genuine route into eCommerce leadership, this could be the next step.
You’ll take full ownership of the Ocado account while helping shape digital commerce performance across the wider grocery channel. You’ll work across customer management, digital shelf execution and retail media, giving you exposure to some of the fastest‑growing areas in FMCG.
This is a role for someone who enjoys pace, wants visibility and is motivated by delivering commercial results.
Why this opportunity stands out
- Full ownership of the Ocado account
- Significant exposure to retail media and digital commerce
- Broad commercial role covering account management, digital shelf and activation
- High level of autonomy and accountability
- Direct exposure to senior commercial stakeholders
- Opportunity to develop towards broader eCommerce and National Account leadership roles
- Hybrid working environment with a collaborative culture
The role
You’ll be responsible for delivering sustainable growth across Ocado while ensuring brands perform strongly across online grocery platforms.
Working closely with Sales, Marketing and Media teams, you’ll drive commercial performance, improve online execution and maximise the effectiveness of retail media investment.
Key responsibilities include:
- Leading the Ocado customer relationship and Joint Business Plan
- Delivering Net Revenue, Trade Investment and Gross Margin targets
- Managing promotional plans and commercial performance
- Improving digital shelf execution across online grocery retailers
- Optimising content, availability, search visibility, ratings and reviews
- Managing product content through Brand Bank
- Identifying and resolving online execution issues
- Planning, activating and optimising retail media campaigns
- Managing Citrus and Criteo activity and budgets
- Analysing campaign performance and ROI
- Generating insights that support future growth opportunities
What you’ll bring
Essential:
- Experience managing online grocery or eCommerce customers within FMCG
- Strong commercial account management experience
- Knowledge of digital shelf fundamentals
- Experience working with online retailers such as Ocado, Tesco, Sainsbury’s, Asda, Morrisons or Waitrose
- Strong analytical and stakeholder management skills
- Ability to thrive in a fast‑paced, matrix environment
Desirable:
- Experience using Citrus and/or Criteo
- Knowledge of Profitero, Commerce IQ or eStore
- Shopper marketing or category experience
- Broader eCommerce or digital commerce exposure
What you’ll receive
- £40,000-£50,000 salary
- 7.5% annual bonus
- Hybrid working (3 days in Maidenhead)
- Ongoing learning and development opportunities
- Exposure to senior commercial leadership
- A role with genuine ownership and visibility
- Opportunity to build expertise in one of FMCG’s fastest‑growing channels
If you’re ready to take ownership of a major online grocery customer while building broader eCommerce, digital shelf and retail media expertise, we’d like to hear from you.
No sponsorship or relocation offered.
