Overview
Contract Support Coord
Contract Support to join CBRE Global Workplace Solutions on a contract in London. The main feature of this role is to provide exceptional customer service and business support to contribute to the growth and success of the Business Unit by understanding, anticipating and delivering to customer needs within quality and time constraints.
Responsibilities
* Providing support to the client and answering calls and emails in a professional and timely manner
* Determine the nature, priority of faults based on information provided by the client
* Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
* Managing the supply chain and driving them to attend within required SLA’s
* Driving the engineering team to attend to all callouts within required SLA’s
* Obtain a comprehensive understanding of the scope of the contract and ensure all work is carried out in accordance with the contract scope
* Raise and assign work orders to relevant resources
* Actively identify and implement innovation across the contract to enhance performance and meet client expectations
* Promote and maintain CBRE culture within teams
* Monitor calls from the customer through to call completion and update records
* Allocate internal engineers to call outs and maintenance visits, ensuring attendance within SLA’s
* Ensure QHSE documentation is maintained and readily available using company systems
* Manage system as a key user on site including PPM records, reactives and reporting
* Maintain people records such as new starters, leavers, general staff changes, contact details, etc
* Effective communication with all levels of internal teams and external customers
* Familiar with daily operations and the specific scope of the contract
* Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
Person specification
Education
* Good basic education to GCSE (or equivalent standard), including English and Maths qualification
* Education to A-Level/HNC standard would be beneficial
Training
* Very proficient in Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
* Experience of using Dynamics, Concept, Maximo
Experience
* Experience in a similar customer-facing role in a medium-sized business
* Well-developed communication skills enabling interaction with Senior Managers, clients, suppliers, and staff of all levels
Aptitudes
* Excellent command of the English language with strong verbal and written communication
* Detail-oriented, accurate and methodical
* Strong organizational and communication skills
* Ability to work systematically and use own initiative
* Ability to manage more than one task at a time
* Strong interpersonal skills and ability to work as part of a team or independently
Character
* Customer-focused with ability to promote team spirit and morale
* Reliable, able to deliver within timeframes and manage deadlines
* Calm under pressure and able to adapt to changing demands
* Willing to support other areas of the business as required
Qualifications
* Education and Experience: Degree/ accreditation in accounting or finance preferred; minimum one year accounting or finance experience; two-year program acceptable
* Certificates/ Licenses: None
* Communication Skills: Excellent written and verbal communication, strong organizational and analytical abilities
* Financial Knowledge: Basic accounting terms
* Reasoning Ability: Ability to understand instructions and solve basic problems
* Other Skills: Proficient in Microsoft Office; strong organizational skills and adaptability
* Scope of Responsibility: Decisions based on standard procedures; potential short-term impact on colleagues
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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