Overview
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Responsibilities
* Be responsible for maintaining and extending core Microsoft and Cloud technologies to ensure all systems and applications function smoothly
* Lead a team of skilled IT Operations Engineers who specialize in Microsoft/Cloud Technologies across Windows and Linux servers
* Embrace new technologies to deliver the best customer and user experience
* Manage and develop IT Operations team resources, including: Leadership, Mentoring, Resource planning, hiring, appraisals, Supplier management
* Demonstrate strong problem solving, analytical and research capabilities and ability to manage changing priorities, deal with ambiguity and use good judgement in stressful situations
* Demonstrate strong problem solving, analytical and research capabilities and ability to help reduce costs by implementing more efficient processes, and automating them
* Manage key supplier relationships and ensuring a high quality of service
* Risk-aware approach as part of Metro Bank culture, with the ability to call out concerns for customers, colleagues and stakeholders
What you will need
* Expertise in Business Continuity and Disaster Recovery planning and execution
* An advanced understanding of all areas of IT Infrastructure, Networking, Cloud technologies, IT Security, Database, best practices, and emerging technologies
* Expertise in upgrading and migrating Microsoft applications to latest versions such as File Server, CA, DHCP, Domain Controllers
* Considerable experience in team and people management, including dealing with hiring, appraisals, feedback, forecasting, resources, and project management
* Will have worked as a lead/managing 3rd Line Engineers
* Microsoft and Azure Certifications
* Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)
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