Looking for a role where your Welsh language skills truly make a difference? This is your chance! Welsh Speaking Customer Service Officer Swyddog Gwasanaethau Cwsmer – Siarad Cymraeg Location / Lleoliad : Caernarfon Pay / Cyflog: £15 per hour Contract / Cytundeb: Temporary – Approx. 5 months (starting Februrary) Hours / Oriau: Full-time, Monday–Friday ✨The Opportunity / Y Cyfle✨ Looking for a role where your Welsh language skills truly make a difference? This is a chance to support a respected local government organisation during a busy period, helping people access vital services and information. You’ll play a key part in delivering exceptional customer care and ensuring every interaction counts. Chwilio am rôl lle mae eich sgiliau Cymraeg yn gwneud gwahaniaeth gwirioneddol? Dyma gyfle i gefnogi sefydliad llywodraeth leol sy’n cael ei barchu yn ystod cyfnod prysur, gan helpu pobl i gael mynediad at wasanaethau a gwybodaeth hanfodol. Byddwch yn chwarae rhan allweddol wrth ddarparu gofal cwsmeriaid eithriadol a sicrhau bod pob rhyngweithio’n cyfrif. What You’ll Be Doing / Beth Fyddwch Chi’n Ei Wneud ✅ Answering a high volume of calls with professionalism ✅ Providing clear guidance and signposting to services ✅ Recording accurate data and resolving queries ✅ Using your Welsh language skills to deliver a first-class experience ✅ Ateb nifer fawr o alwadau gyda phroffesiynoldeb ✅ Darparu arweiniad clir a chyfeirio at wasanaethau ✅ Cofnodi data’n gywir a datrys cwestiynau ✅ Defnyddio eich sgiliau Cymraeg i ddarparu profiad o’r radd flaenaf What You’ll Need / Yr Hyn Sydd Angen Arnoch Fluent in Welsh & English Confident and friendly telephone manner Basic MS Office skills Positive attitude and ability to multitask Available from end of January for approx. 5 months DBS check required Yn rhugl yn Gymraeg a Saesneg Hyderus a chyfeillgar ar y ffôn Sgiliau sylfaenol MS Office Agwedd gadarnhaol a gallu i wneud sawl peth ar unwaith Ar gael o ddiwedd Ionawr am tua 5 mis Gwiriad DBS yn ofynnol Why This Role Stands Out / Pam Mae’r Rôl Hon Yn Wahanol ✨ Competitive pay: £15 per hour ✨ Full-time hours, Mon–Fri ✨ Free on-site parking ✨ Hybrid working after training ✨ Comprehensive training provided (1 month) ✨ Cyflog cystadleuol: £15 yr awr ✨ Oriau llawn amser, Llun–Gwener ✨ Parcio am ddim ar y safle ✨ Gwaith hybrid ar ôl hyfforddiant ✨ Hyfforddiant cynhwysfawr (1 mis) ✨ Cyfle i wneud gwahaniaeth gwirioneddol yn eich cymuned Ready to use your Welsh skills in a role that matters? Apply today! Yn barod i ddefnyddio eich sgiliau Cymraeg mewn rôl sy’n bwysig? Ymgeisiwch heddiw! 4752825