N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online. Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.
We are seeking a dynamic and experienced Account Director to join our team. This role is perfect for a seasoned professional ready to elevate their career by leading a high-profile, global account within our Electricals division, specifically working with an industry-leading Vaping brand.
Essential Accountabilities:
1. Taking the lead in the day-to-day operation of the account: Be the primary point of contact for client stakeholders, ensuring exceptional service, strategic insights, and flawless execution of field marketing initiatives.
2. Data and Reporting: Overall accountability for all data and reporting for the client, working very closely with the dedicated D&I Manager to ensure timely and accurate reporting. Have a curiosity on the various data streams we have and look for trends which could influence our operational direction and ultimately improve results.
3. Drive Strategic Field Marketing Initiatives: Lead the planning, management, and delivery of large-scale field sales projects in collaboration with the client, external agencies, internal teams, and client leadership, ensuring clear alignment and realistic expectations.
4. Build and Nurture Relationships: Cultivate and maintain strong client relationships by understanding their business goals, translating these into innovative field marketing solutions, and ensuring that the programs directly support revenue growth.
5. Champion Operational Excellence: Oversee project briefings, manage budgets, and track campaign performance through data analysis, ensuring every initiative meets our high standards of compliance, quality, and impact.
6. Collaborate Across Departments: Ensure seamless integration with Client Development, Campaign Management, Talent Management, and our international offices, promoting brand consistency and a unified client experience.
7. Team Leadership & Management: Manage and develop a high-performing team, foster a culture of continuous improvement and lead recruitment and training initiatives.
Requirements
8. Proven experience as a Account Director on a strategic FM account, with a strong record of driving strategic initiatives and delivering client results.
9. Extensive experience in field marketing, with a background in either a major agency or in-house marketing role.
10. Familiarity with the retail industry, and, ideally, the vaping or electricals sectors.
11. Exceptional skills in managing large-scale client activities and building relationships at a senior level.
12. Demonstrated ability to work collaboratively with diverse internal teams and external partners.
13. Proficiency in data analysis, with experience using tools like Power BI (preferred, but not essential).
14. Strong budget ownership with proven P&L management capabilities.
15. Excellent written and verbal communication skills, with a confident and professional presence when engaging with clients, stakeholders, and team members.
16. Outstanding organizational skills and attention to detail, capable of managing multiple projects while maintaining high-quality standards.
17. A proactive and solution-focused approach to problem-solving and operational efficiency
18. Strong leadership capability with experience of running a field team of 20+ heads.
19. Full UK driving license and access to a vehicle
20. Able to travel to client sites across the country
Benefits
21. Salary up to £65K gross per annum
22. Hybrid working opportunities - 3 days in the office and 2 days working from home.
23. 23 days annual leave plus bank holidays increasing each completed year to 30
24. Flex buy/ sell holiday scheme
25. Life Assurance
26. Employee Assistance and Wellbeing Programmes
27. Digital 24/7 GP Service available from Day 1
28. Free private medical and dental healthcare after 2 years of service.
29. Salary Sacrifice pension / cycle to work and car lease schemes
30. Season Ticket Loans.
31. Retail Discount Scheme
32. Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.