Job Title: Business Rates Officer (Temporary Position) Location: Newham, Greater London Rate: £21.41 PAYE Are you looking for an exciting opportunity to make a real impact in local government finance? Our client is seeking a dedicated Business Rates Officer to join their vibrant team! This temporary role is perfect for someone with a passion for customer service and a knack for numbers. Purpose of the Role: As a Business Rates Officer, you will play a crucial role in administering the billing, collection, recovery, and enforcement of Business Rates. Your work will ensure that income is maximised while providing top-notch customer service. Key Responsibilities: Administration: Manage the full process of valuation, billing, collection, and enforcement of Business Rates in line with legislation and council policies. Customer Service: Address customer inquiries through various channels, providing professional and timely advice on complex legislation and billing issues. Income Collection: Implement effective recovery actions to minimise arrears and maximise income, ensuring compliance with all relevant regulations. Systems & Performance: Utilise council IT systems to maintain accurate records and support audits while striving for continuous service improvement. Knowledge & Development: Stay updated on Business Rates legislation and best practices to enhance your expertise.Essential Criteria: Strong understanding of Business Rates legislation and processes. Excellent numerical reasoning and attention to detail. Experience in a customer-focused environment, handling inquiries effectively. Familiarity with Civica's digital payment system and Academy is a plus!What We're Looking For: A professional, calm approach when handling sensitive situations. Strong communication skills to convey complex information clearly. Ability to work independently and collaboratively within a team.If you're ready to take on this rewarding challenge and contribute to your community, we want to hear from you! Join our client's team and help shape the future of Business Rates in Newham. Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser