Facilities operations manager

Role: Facilities Operations Manager Salary: Circa £50,000 Location: Richmond, London (Predominantly Office Based with Regular Client Site Visits) Job Type: Full-Time | Permanent Hours: Monday – Friday 8.30am – 5pm About the Role Due to continued organic growth, our client is looking for an experienced and motivated Facilities Operations Manager to join their expanding team based in Richmond. This is a varied and hands-on role combining operational management, client relationship management, technical support, and team leadership. The successful candidate will work closely with senior leadership to oversee day-to-day maintenance operations, manage engineers, support staff, and ensure outstanding service delivery across a diverse client portfolio. Customer service is at the heart of everything they do. We are looking for someone who takes a customer-first approach, understands client priorities, and is committed to delivering high-quality maintenance and small works solutions efficiently and professionally. The role is predominantly office based, with regular visits to client sites as required. Key Responsibilities * Manage day-to-day maintenance and small works operations * Lead and support a team of field-based engineers and helpdesk/support staff * Deliver exceptional customer service and maintain strong client relationships * Coordinate reactive and planned maintenance activities ...