Your mission:
Should you decide to accept it
As Door & Luggage Attendant, youll be one of the first points of contact for our guests, helping to shape their experience from the moment they arrive. Whether assisting with luggage, offering local recommendations, or simply chatting with guests, youll bring warmth, efficiency, and attention to detail to every interaction. With strong knowledge of our hotel, services, and the surrounding area, youll create memorable moments through thoughtful touches and personalised supportensuring each guest feels genuinely welcomed and well looked after throughout their stay.
The Details:
What exactly you will be doing:
Giving every guest a warm, personalised welcome and being on hand to support them throughout their stay.
Helping with luggage in a way that feels smooth, friendly and handled with care.
Delivering items to rooms promptly and professionally (a smile included!).
Offering valet parking support and ensuring guests enjoy a seamless arrival and departure.
Building great knowledge of our hotelits rooms, facilities, amenities, menus and daily happeningsso you can confidently guide and assist guests.
Sharing recommendations on local attractions, events, dining and transport options.
Using your initiative and creativity to create memorable, thoughtful touches.
Communicating clearly and professionally with guests and teammates, always keeping our brand tone of voice in mind.
Keeping our spaces tidy, welcoming and guest-ready at all times.
Working both independently and as part of a supportive, upbeat team.
What qualities are we looking for?
Outgoing and friendly personality
Strong work ethic and teamwork mindset
Great communication and customer service skills
Previous serving experience is a plus, but not required
Must-haves:
Current, legal and unrestricted ability to work in the United Kingdom
Due to our insurance policy, we are only able to consider applicants over the age of 25.
MUST hold a valid, clean UK driving licence
High school or equivalent education required.
Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we cant create that special experience for our guests.
Package and benefits:
Competitive salary
28 days paid holiday per year, inclusive of public holidays, with an additional day for each years service up to 31 days, pro rata if you are part-time
Additional day off for your birthday
Workplace Pension Scheme
4x your salary in Life assurance
Company sick pay scheme
Enhanced Family Friendly Policies
Teammate discount on Food & Beverage
Discounted Room Rates
Employee Assistance Program
Access to the on-site gym
Free meal when you are on duty
Learning & Development opportunities
Lots of teammate events and socials throughout the year
Access to Virgin Family, which contains various Virgin group discounts and treats!
Joining a great team & being part of Virgin Hotels worldwide!
We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.
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