Application Support Engineer
Location: Egham, Surrey
Hybrid: 2 days per week in office
Salary: Up to £35,000
We are looking for an Application Support Engineer to join a technology driven SaaS company on a permanent basis. This opportunity will be joining a strong team and You’ll be a vital contributor to the technical support team, tasked with maintaining the smooth performance of our software applications.
Key Responsibilities:
Provide prompt and effective technical support via email, phone, and ticketing systems.
Investigate and diagnose issues, identify root causes, and deliver timely solutions to minimise downtime.
Maintain a strong understanding of the organisation’s software applications, including functionality, architecture, and integrations.
Communicate technical information clearly to both technical and non-technical audiences.
Keep users and stakeholders informed throughout the resolution process and maintain accurate support documentation.
Offer expert advice on emerging trends affecting service delivery.
Collaborate with development teams to escalate and prioritise bugs, feature requests, and product enhancements.
Identify opportunities to improve support processes, tools, and systems.
Review recurring issues and implement long-term fixes to prevent repeat problems.
Respond to user support requests, troubleshoot technical issues, and contribute to high customer satisfaction.
Provide training and guidance to help clients use the software effectively and maximise value.
Ensure compliance with data security and organisational standards
Key Skills & Experience:
Bachelor’s degree in IT, Computer Science, or related field, with ITIL certification (preferred)
Experience supporting MS SQL databases and C# .NET applications
Proven background in application support, troubleshooting, and resolving complex technical issues.
Strong understanding of SQL/MySQL databases, web technologies (HTML, CSS, JavaScript), and support/ticketing tools.
Excellent analytical, problem-solving, communication, and interpersonal skills.
Customer-focused mindset with the ability to work effectively in fast-paced, independent, and collaborative environments.
Knowledge of IT security principles and willingness to work outside core hours when required.This list is not exhaustive.
This role offers hybrid working out of their office based in Egham, with 2 days in the office and 3 days from home.
In return, the successful Application Support Engineer can expect a salary of up to £35,000 + benefits. You'll benefit from working with a strong and supported team, working on innovative software and a company that is regularly voted a great place to work!
If you are interested then please apply today!
Unfortunately there is no sponsorship with this role.
For more information about this role please apply, or email Rob Lang on (url removed) who will be able to provide more details on the opportunity.
Many thanks, Premier Group