Job Title: Accounts Manager Location: Based at the Dudley Hospital, travel across all 5 sites required. Reporting to: Practice Director Job type: Permanent, full-time (37.5 hours per week over 4 or 5 days) Salary: £31,500 DOE Role and responsibilities: This role will primarily be focused on managing practice and client debt. However, a solid understanding of budget planning, data analysis and implementation of central projects is essential. The successful candidate will be both approachable and driven, with outstanding communication skills across all functions and with the ability to remain empathetic during highly emotional conversations. You will be able to self-motivate to hit targets and deadlines with a proven record of collaborating with senior leadership teams (SLT) to set and deliver business strategies and financial targets. You will be supported in practice by our Practice Director and fellow members of the SLT, as well as having access to support from the wider Linnaeus operational team. Responsibilities to also include, but not limited to: To deliver KPI’s, as set by the practice, on debt management and client experience. Proactively maintain and reduce 30,60 and 90-day debt and analyse and identify the root cause of debt. To positively inspire, lead, motivate, and develop the insurance and accounts team to achieve outstanding results, supporting the key strategic objectives of the business. To continually strive to improve efficiency, effectiveness, and output of the Claims Recovery and Debt Management functions of the Practice whilst adhering to company protocols. To enthuse and engage Vet, Nursing, Reception and Practice Support teams in Claim Recovery and Debt Management to raise awareness of the direct link between great clinical care, client experience and good financial management Demonstrates emotional maturity to communicate with clients regarding potentially emotive situations Working within the culture ethos and philosophy of Blacks Vets. Maintain excellent client relationships and a good debt management experience for clients and associates. Experience Required: Essential Previous experience in insurance claims, account payment processing, and debt recovery. Strong administration background. Minimum one year of Team Leader experience. Proven ability to produce accurate and timely reports and follow audit processes. IT skills and knowledge of MS Office software packages: Excel, Word, Outlook, PowerPoint Desirable Experience within the veterinary industry Knowledge of pet insurance Benefits 5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Recruitment referral reward scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme About us Blacks Vets are a network of five award-winning practices. With over 50 years of experience, our well-equipped practices allow us to provide high-quality primary and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets. Our team are just as important as the pets we care for, and we see ourselves as one big family. We are passionate and professional in all that we do and love to have fun along the way, with summer picnics, Christmas parties and other social events throughout the year. We have a wellbeing programme and actively recognise our achievements as individuals and as a team Blacks Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Blacks Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. LI-OH1 LI-Onsite Salary Value: £31,500 per annum; Salary Description: depending on experience;