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Description
To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel and Self Service) based on customer centricity and best practices in customer experience.
1. Contribute to cost efficiencies through responsible utilization of work-related resources.
2. Prevent complaints by proactively identifying customers needing additional check-ins or about to leave without being helped, and assist these customers with alternatives (e.g., book a ticket or use Digital Channels).
3. Provide excellent customer service to external clients entering the branch for banking or financial assistance.
4. Contribute to teamwork and inclusivity within the team.
5. Identify and utilize opportunities to assess and improve personal performance.
6. Ensure operational excellence by delivering work processes according to quality standards.
7. Optimize work through applying learning experiences.
8. Build and maintain stakeholder relationships.
9. Deliver customer service adhering to quality service standards.
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Job Details
Note: Applications will not be accepted after 14/11/24. Please submit applications before the closing date.
All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required to disclose.
Important: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more details.
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Created on 26/04/2025 by TN United Kingdom
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