ABOUT G3 VEHICLE AUCTIONS
Established in 2009, G3 Remarketing t/a G3 Vehicle Auctions Limited is one of the UK's fastest growing vehicle remarketing and disposal management specialists.
With a new purpose-built industry leading facility which launched in January 2021, the business continues to reshape the expectations of physical and online auctions.
MAIN RESPONSIBILITIES
* Front of house duties, including registration of buyers upon arrival at sale
* Managing inbound and outbound telephone calls and enquires, directing calls to relevant departments or taking messages as appropriate
* Meeting and greeting visitors and clients ensuring they are looked after during their visit
* Receive, sort distribute mail deliveries and manage outgoing mail
* Management of fines and charges processCompletion of daily administrative tasks including but not limited to:
* Liaising with customers and external partners and requesting documentation
* Supporting auctioneers / rostrum duties
* Data input
* V5 applications, prepare and dispatch
* Retrieving documents for customers
* Lotting
* Fines
*
SKILLS, ABILITIES & KNOWLEDGE
* Respect the need for confidentiality, when processing personal / customer data
* Have good organizational and communication skills
* Have the ability to work under pressure and deal with demanding customers
* Have a pleasant and helpful demeanor
* Understand our customers and work hard to meet their requirements
* Ability to prioritise workloads and have a hands-on approach
* Ability to work alone and as part of a team
* Maintain a positive and welcoming approach even during exceptionally busy periods
* Work under pressure in an ever changing and fast pace environment
* Manage customer expectations and problems constructively
* Confidence in handling difficult conversations with customers and deal with complaints effectively
* Be adaptive, cope with repetition whilst still providing attention to detail
* Ability to manage time and prioritise workload
* Confidence
* Self motivated
* Resilient, Efficient
* Strong work ethic
* Can-do attitude
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Life insurance
* On-site parking
Schedule:
* 37.5 hours per week
* Monday to Friday
Supplemental pay types:
* Bonus scheme
Work Location: In person
Job Types: Full-time, Permanent
Pay: From £24,990.00 per year
Education:
* GCSE or equivalent (required)
Experience:
* Customer service: 2 years (required)
Work Location: In person