End-user computing support / Desktop support engineer
6 Month contract initially
Based: Onsite in Livingston
Rate - £Market rates p/d via Umbrella
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for an End-user computing support / Desktop support engineer on a long term program of work.
End-user computing support Engineer / Desktop support Engineer ---- Desktop Support Engineering, Desktop Migration, VIP support, Windows Migration, Application Packaging, Intune, JAMF
Key Responsibilities:
* Provide end-to-end support for users Desktops, Laptops and End users devices like Printers, Scanners.
* Perform deep-dive analysis and resolve complex incidents within SLA
* Responsible for Software packaging, Vulnerability fixes and patching compliance
* Manage O365, Sharepoint and share folder access related issues for corporate users
* Coordinate with Vendor for Hardware replacement
Key Skills & Experience:
* Build and install PCs, telephone systems, wireless Networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
* Provides advice and guidance to colleagues regarding incidents
* Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
* Identify, log and resolve technical problems with software applications or network systems
* Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
* Ensure that work is carried out within agreed service levels and in accordance with department guidelines
* Create, maintain, and distribute reports of progress to senior leadership
* Migrating workstations from Windows XP to Windows 7 or higher platform
* Maintain client databases with up to date solutions and clear record of activities
* Explain and document technical issues in a clear way to clients
* IMAC support at corporate office
* VIP Support and MAC troubleshooting
Strong technical knowledge to troubleshoot issues related to Windows and MAC
This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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