Job Description
Job Description: Operations Assistant (Warehouse, Logistics & Trade Counter)
Company: HeatPumps4Pools Ltd
Location: Basildon
Employment Type: Full-Time
Salary Range £25,000-£26,000
Company Overview
Heatpumps4Pools is a fast-growing UK distributor of energy-efficient pool heating solutions, supplying trade and commercial customers nationwide. We pride ourselves on reliable service, practical expertise, and a hands-on team culture that keeps operations running smoothly from warehouse to trade counter.
Role Overview
This is a varied and dynamic role ideal for someone who enjoys a mix of physical work, customer interaction, and continuous learning. You will be responsible for managing our warehouse and logistics operations, supporting the trade counter, and gradually learning product sales and technical support.
The role suits someone organised, practical, customer-focused, and willing to grow into a broader operational and technical position.
Key Responsibilities
Warehouse & Logistics Management
* Oversee daily warehouse operations to ensure accurate and efficient workflow.
* Receive, inspect, and store incoming stock.
* Pick, pack, and dispatch orders for UK and international shipments.
* Coordinate logistics with couriers, freight companies, and pallet networks.
* Maintain inventory accuracy through regular stock checks and system updates.
* Manage warehouse layout, cleanliness, and compliance with health & safety standards.
* Monitor stock levels and assist with reordering processes.
Trade Counter & Customer Interaction
* Assist trade and retail customers with orders, product queries, and collections.
* Provide friendly, professional service to both trade and retail visitors.
* Prepare product demonstrations or displays as needed.
Technical & Sales Training (Willingness to Learn)
* Learn the features and benefits of our products eg heat pumps accessories, and pool-heating products.
* Support basic customer technical enquiries (full training provided).
* Assist the sales team with quotes, product selections, and customer support.
* Develop confidence in troubleshooting common product issues.
General Duties
* Work collaboratively with the office, sales, and technical teams.
* Assist with product testing and quality checks when required.
* Contribute to process improvements across warehouse and logistics operations.
* Uphold company values of reliability, customer care, and product expertise.
Skills & Experience
Essential
* Experience in warehouse, logistics, or similar operational environment.
* Good organisational skills with strong attention to detail.
* Ability to lift, move, and prepare products safely.
* Confident communicator with a helpful, proactive attitude.
* Basic computer skills (email, order systems, inventory management tools).
* Ability to work independently and take ownership of tasks.
Desirable (Training Provided)
* Counter Balance or Reach Forklift licence (or willingness to obtain one).
* Knowledge of heat pumps, HVAC, plumbing, or pool equipment.
* Customer service or trade counter experience.
* Interest in developing product knowledge and technical ability.
* Experience working with couriers and shipping systems.
Personal Qualities
* Reliable, punctual, and trustworthy.
* Hands-on and practical with a problem-solving mindset.
* Enthusiastic about learning new technical skills.
* Positive team player with a “can-do” approach.
* Able to prioritise workloads effectively in a fast-paced business.
What We Offer
* Competitive salary based on experience.
* Full product and technical training.
* Opportunity to grow into sales, technical support, or operations leadership.
* Supportive team environment within a growing business.
* Career progression and skills development.
* This role is Full Time, on Site.