Job Title: Customer Service Representative
Location: Neston, Cheshire
Salary: £25,000 per annum
Job Type: Permanent, Full Time. Monday to Friday 9.00am to 5.00pm
Who are we?
JPL Flavour Technologies was founded in 2016 and has been continuously growing since! It is one of a few privately owned Flavour companies in the UK and opportunities are rife which can be unusual in this niche industry. Our vision is to stretch the limits of creativity as a modern flavour powerhouse, whilst maintaining the core principles we founded as a family-owned business, #theJPLway.
It is certainly an exciting time to join the team as we continue to heavily invest in our people, new state of the art equipment and a brand new larger local premises to support our thrilling growth plans.
The Role:
We are looking for a motivated, organised individual that is well-suited for a key position within our operations team, responsible for coordinating order processing, production scheduling, delivery logistics, and administrative tasks related to our manufacturing process. In depth training will be provided in-house to familiarise you with our system and to ensure that you are fully prepared for the demands of the role.
Your main responsibilities will include:
Book in customer orders accurately and promptly
Create and distribute work sheets
Enter and manage orders, items, and POs into the relevant systems
Schedule production and delivery slots
Email customers with updates and confirmations as needed
Allocate daily jobs to team members
Book in and manage deliveries
Verify customer payments before dispatch
Track and chase delivery companies for ETAs or missed deliveries
Calculate packaging and delivery costs
Work to supplier lead times when booking production when necessary
Assist the warehouse manager with production planning
Communicate with internal teams
Respond to customer queries promptly and professionallyAbout You:
We are looking for an outstanding, organised individual who thrives under pressure, has the ability to problem solve and has a thirst to learn new skills.
You will have the following experience (preferred, not essential);
Previous experience of working in a customer service environmentWhy Choose JPL?
A competitive salary
33 days holiday
Pension Scheme
Contractual sick pay
Employee Assistance Programme
Free onsite parking
Yearly profit related bonusPlease click APPLY to send your CV for this role.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered