Destination Manager
Location: Birmingham, England, United Kingdom
Job overview and responsibilities follow.
Overview
Destination Manager at Colliers, a global leader in commercial real estate services. This role leads the Centre’s operations, aligns staff with the Centre business plan, and champions service excellence, community engagement, and commercial performance.
Responsibilities
* Provide visible strategic leadership and, with the property manager, recruit and select staff to ensure the Centre is resourced to achieve business plan targets. Ensure onboarding aligns with company requirements, maintain effective team communication, and ensure the team understands the Centre’s business plan and their roles in achieving it.
* Conduct regular performance reviews, set objectives, and develop personal development plans. Ensure the performance management process is implemented effectively and timely.
* Coach the team to maximise performance, empower decision making, and ensure adherence to company policies and procedures. Foster a positive, collaborative environment with regular staff forums and feedback. Promote Equality, Diversity, and Inclusion.
* Develop strong relationships with key stakeholders to enable productive partnerships. Build a network of contacts within the local private and public sector, and with community contacts at local charities and schools/colleges.
* Contribute to the Centre’s vision and business plan; implement asset objectives and initiatives agreed with the property manager.
* Monitor, evaluate, and report Centre performance using KPIs (turnover, occupier trading, footfall, voids, commercialisation revenue, etc.). Contribute to letting/tenant mix strategy and handle inquiries from prospective occupiers.
* Analyze data sets to understand Centre performance and drive strategic decisions for optimal results.
* Under the property manager’s direction, manage the service charge budget and expenditure reports. Seek best value, tender key contracts, and ensure purchase orders and invoices are processed timely and in line with policy.
* Oversee the delivery of a marketing strategy. Manage press relations and act as local spokesperson in line with agent and client policies.
* Monitor local issues, activities, and initiatives affecting the Centre; report on competition and significant planning applications within the catchment area.
* Engage with local bodies (Business Improvement District, chambers of commerce, Police, etc.) and inform the property manager of economic, transportation, and planning matters impacting performance and asset value.
* Keep the property manager informed of important matters, including client/tenant conversations and arrears. Support compliant tenant applications with relevant teams.
* Identify and advise on new business opportunities to improve commercial performance, working with the Place Activation Manager on strategies such as mid mall retailing, pop-up opportunities, and brand activations.
* Identify and implement social value and place-making opportunities, drive community engagement, and ensure unit presentation and signage are up to date.
Qualifications
* Strong analytical skills to review datasets and identify strategic initiatives to optimise performance.
* Commercial awareness from experience and/or qualification
* Digital marketing knowledge
* Basic accountancy skills
* Cost control, variance and forecast reporting
* Basic IT skills (Word, Excel) to an intermediate level
* Proven track record in staff management
* Understanding of asset class challenges and opportunities across local, regional, and wider markets
* Experience managing mixed-use schemes
* Meaningful stakeholder engagement with positive outcomes
* Management of performance-based contracts
Additional Information
To optimise the performance of the Destination Centre through excellent operational and financial management, marketing, customer service, and risk management. Use data models to continually improve asset performance and act as an ambassador for the Colliers brand values. This is a full-time, site-based position with a 5 days out of 7 shift pattern, including regular weekend and evening hours according to operational needs.
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
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