Deputy Manager Position Overview
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* This is an exciting opportunity for a dedicated and passionate individual to take on a Deputy Manager role within our organisation.
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About the Role:
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The Deputy Manager will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation, and ensure the success of the store. Key responsibilities include:
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* Maximising profit by playing an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
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* Focusing on delivering great availability and cost controls through excellent processes.
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* Creating a culture of sell £, save £ to maximise store sales and profit.
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* Delivering on all agreed KPIs.
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Key Responsibilities:
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1. Maximise Profit
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* Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
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* Focus on delivering great availability and cost controls through excellent processes.
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* Create a culture of sell £, save £ to maximise store sales and profit.
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* Deliver on all agreed KPIs.
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2. Engage, Develop & Retain Great People
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* Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
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* Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
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* Foster an inclusive culture where everyone can be their best at work.
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* Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
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* Manage the team effectively using performance processes and continuous conversations.
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3. Doing the Right Processes and Doing Them Right
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* Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
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* Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
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* Ensure all cash handling and security policies and processes are fully implemented in the store.
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* Deliver the best digital service by implementing all One Best Way processes in the store through the team.
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* Ensure legal compliance across all areas to minimise any risk to the business.
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* Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
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Leadership
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* Lead by example to get the best from the team and provide the best service to customers.
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* Be approachable and respectful to customers and colleagues.
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* Work together with enthusiasm and take action to reduce waste.
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* Show consideration for the business and its people.
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* Taking full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.
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* Communicate effectively, having regular conversations and listening to understand.
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* Plan in advance, prioritising key tasks and activities.
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* Set the pace of the team by being hands-on to deliver a great store.
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* Solve problems by making the right decisions for the store.
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* Coach the team by asking the right questions to drive performance and help them be their best.
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* Delegate tasks at the right time to the right colleagues.
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* Motivate the team to deliver consistent operational standards.
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Required Skills and Experience:
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* Proven experience in a retail management role.
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* Strong leadership and team management skills.
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* Excellent communication and interpersonal skills.
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* Ability to work in a fast-paced environment and manage priorities.
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* Customer-focused with a passion for delivering outstanding service.
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* Strong problem-solving and decision-making abilities.
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* Flexibility to work across different stores.
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What We Offer:
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* 15% discount in all Iceland and The Food Warehouse stores.
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* 33 days holiday (including Bank Holidays).
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* Christmas vouchers – increasing with length of service.
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* Refer a Friend scheme.
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* Christmas saving schemes.
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* Long service awards.
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* Option to join a healthcare plan.
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* Grocery Aid for free and confidential financial, emotional and practical support.
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* Clear career pathways with opportunities for development and progression.
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* A supportive and inclusive work environment.
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We Are Looking For:
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* A motivated and enthusiastic individual who is passionate about delivering exceptional customer service.
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* A strong communicator with excellent interpersonal skills.
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* Able to work effectively in a fast-paced environment and manage multiple priorities.
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* Experience in a retail management role with a proven track record of success.
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