Responsibilities
* Book and coordinate MRI, CT and Ultrasound appointments within the radiology department at Bristol Royal Infirmary.
* Monitor, manage and validate active and backlog waiting list data.
* Contact patients via telephone and use Trust systems to create letters, emails and text reminders.
* Ensure appointments are arranged in the most appropriate department and monitor/referee rejected requests.
* Serve as the first point of contact for staff queries and patient complaints.
* Investigate patients who do not attend (DNA) and implement policy to reduce no‑shows.
* Initiate appropriate action to address issues, ensuring patients do not breach maximum waiting times and that they receive reasonable notice.
* Attend appropriate meetings as required by the role’s line manager.
* Work 37.5 hours per week.
Equal Opportunity
University Hospitals Bristol and Weston NHS Foundation Trust is an equal opportunities employer dedicated to building a diverse workforce.
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