We’re a friendly, growing, branch partner–led practice looking for a full-time CCA to join our team. You’ll play a key role in delivering excellent client service, supporting client satisfaction, managing debt processes sensitively, and handling insurance claims efficiently. This is a full-time position with 1 in 4 Saturdays on a rota basis. We’re looking for someone organised, approachable, and passionate about providing a great client experience. Your career means more than a rota and a job title, that’s why we offer: Health and wellbeing • Health Cash Plan from day one • 24/7 counselling and wellbeing support • Life Assurance 3 x salary Annual leave • 5 weeks’ annual leave plus Bank Holidays, rising with length of service • Extra ‘Day for You’, a paid day off just for you Additional support • Cycle to Work • Season Ticket loans • Discounts on Medivet products and services About you You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable. What you’ll be doing Typically, in this role, you’ll: • Carry out reception duties, greeting clients on arrival, and updating records • Triage the impact of emergency appointments, contacting clients and rearranging as needed • Manage the practice diary to ensure appointment availability is optimised to team skillset • Answer client phone calls and manage messages • Ensure appointment slots are available for clients to book online • Process any repeat prescription order requests • Work collaboratively within a supportive team About Medivet Medivet is a leading Veterinary care provider, with over 400 practices, including 24-hour centres and referral hospitals, across the UK and Europe. We’re more than a network – we’re a community. We believe in providing the right treatment for our pets and our people. That means giving you the tools, time and support to build the career you want.