Job Description
Duty Worker
Bristol
£26,385 - £27,189
Want to develop your skills and experience while playing a key role in providing support to people experiencing homelessness in Bristol?
Where you’ll be working
Our client is looking for 2 Duty Workers to join the expansion of their Accommodation Service. The service provides accommodation and housing related support to people who may have complex needs, including multiple challenges such as physical and mental health issues, substance use and a history of trauma. They are dedicated to providing a safe, high quality and inclusive service to people while they are living in the hostel, and a positive move-on into independent housing.
You will join a dynamic team of managers, day shift and night shift workers, taking part in the renewal of the service, helping to provide a psychologically-informed environment and a supportive and secure place where residents can make meaningful life changes.
What you’ll be doing as a Duty Worker
In the rewarding role of Duty Worker, you’ll gain valuable experience working alongside a dedicated team to deliver a safe, inclusive, and high-quality service. You’ll be the first point of contact at reception, helping create a welcoming and supportive environment. Your responsibilities will include:
* Supporting the day-to-day running of the project.
* Managing reception duties, including phones, access, and basic client support.
* Maintaining communal and office spaces.
* Coordinating health & safety checks and admin tasks.
* Providing person-centred support to residents.
Working hours
You will work full time on-site on a 7‑day rolling rota, including early shifts from 7:30am, late shifts until around 10pm, bank holidays, and two extended weekend shifts in every six. Some roles also offer a 20% pay premium for hours worked between 8pm–8am Monday to Friday, and for all weekend hours.
About You This is a brilliant opportunity if you're looking to grow your career in the sector, many of their current managers began as Duty Workers, so why not take that first step?
We’d love to hear from you if you bring:
* Great communication skills and some experience providing a service to others - whether in retail, hospitality, care, or community work you’ll be able to engage with people in a busy environment.
* Empathy and understanding of the challenges faced by people experiencing homelessness.
* A genuine interest in supporting vulnerable women to make positive changes in their lives.
* Solid organisational skills, with basic IT and admin capability.
* A proactive attitude and a willingness to learn and grow.
They believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a recovery focused approach.
Closing date: 10 am on 7 April 2026
Interview and assessments on: 28-30 April 2026
Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.