As a Store Manager you will manage the day to day running of our Tonbridge Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.
Location: Unit 10, Angel Walk Shopping Centre, Tonbridge, Kent, TN9 1TJ
Working Pattern: As the store is open 7 days a week, the successful post holder will be required to on a rota basis which will include weekend, evening, and bank holiday working.
Some but not all key responsibilities are:
* Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
* Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
* Implement promotions in the Store as directed by Head Office or your Area Business Manager.
* Maintain a high standard of presentation, both in the windows and the interior of the Store.
* Ensure there is adequate stock available on the shop floor, at all times, on all key lines
* Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
* Create an organised and pleasant working environment for staff and volunteers.
* Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
* Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
* Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
Idea Candidates Must Haves:
* Ability to deliver excellent customer service.
* Experience of managing people
* Ability to liaise and respond to a variety of people from varying backgrounds.
* Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
* Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
* Ability to handle cash and reconcile accurately.
* Proven experience of meeting targets and KPI's.
* Basic IT skills.
The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.