Overview
Mercedes-Benz of Brooklands is delighted to invite applications for a full-time, permanent opportunity as a Showroom Host. This customer-facing position requires an enthusiastic, personable individual who is passionate about delivering impeccable customer experiences. If you are eager to work alongside a dynamic sales team in one of the world’s most prestigious automotive brands, we encourage you to apply.
Deliver an Exceptional First Impression as a Showroom Host at Mercedes-Benz of Brooklands.
Key Qualities And Skills
* Excellent interpersonal and communication skills, with a natural ability to engage with diverse customers.
* A proactive and solution-focused attitude, able to anticipate customer needs and act promptly to ensure a premium experience.
* Professional personal presentation and attention to detail, reflecting the luxury standards of Mercedes-Benz.
* Proficient in using booking systems and CRM platforms (training provided).
* Ability to manage a busy reception, multitask effectively, and maintain a calm and professional manner at all times.
* Previous experience in customer service, hospitality, or retail environments preferred, but not essential.
* Commitment to upholding a welcoming, inclusive, and respectful dealership culture.
Primary Responsibilities
* Deliver an enthusiastic, informative, and courteous welcome to all showroom guests, ensuring everyone receives prompt attention.
* Guide visitors through the showroom experience, introducing them to the brand, facilities, and sales team.
* Ensure the showroom and reception area are immaculate and well-presented.
* Respond to questions, resolve minor complaints, and seek appropriate assistance for more complex issues.
* Maintain accurate records of visitor interactions and feedback, supporting continuous improvement in customer satisfaction.
Essential Attributes
* Customer-first outlook with genuine enthusiasm for people engagement and luxury automotive brands.
* Confident spoken and written communication skills, with the ability to adapt your approach for different visitors.
* Reliable, trustworthy, and able to handle confidential information appropriately.
* Flexible team player who embraces learning, adapts well to change, and takes pride in their work.
* Keen attention to detail and quality, ensuring all operational standards are met or exceeded.
Why Join Mercedes-Benz of Brooklands?
* Competitive salary package with attractive employee benefits.
* Company pension, life assurance and 25 days’ annual leave plus bank holidays.
* Comprehensive Mercedes-Benz induction.
* Exciting opportunities for career progression within Hedin Automotive.
* Access to Employee Assistance Programme and wellbeing resources.
* Supportive, diverse, and inclusive dealership environment.
* Exclusive staff discounts on new vehicles, servicing, parts, and more.
How to Apply
Start Your Journey as a Showroom Host at Mercedes-Benz of Brooklands. If you are ready to provide exceptional hospitality in a prestigious environment and advance your career with Mercedes-Benz of Brooklands, we want to hear from you. Apply today and become part of our customer-focused team.
Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all backgrounds, identities, and abilities. All offers are subject to pre-employment checks, including right to work in the UK, satisfactory references, and a criminal record check. Learn more about our company and values at www.hedinautomotive.co.uk.
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