Overview
* Great leadership opportunity to lead all Group operations
* Fantastic strategic leadership opportunity
About Our Client
About Our Client
The company is a well-established organisation and leading player within the technology and telecoms sector, recognised for its innovative solutions and commitment to excellence.
Job Description
As Chief Operating Officer, the responsibilities will include:
* Lead all operational functions including customer delivery, support, field operations, logistics, and network operations.
* Drive improvements in customer experience, SLA performance, and operational KPIs.
* Build scalable, standardised processes and implement 24/7 proactive support capabilities.
* Develop and mentor operational leaders, fostering a high-performance, customer-first culture.
* Oversee large and complex project delivery, systems optimisation, and geographic expansion.
* Partner with Sales to ensure operational excellence supports growth and customer trust.
* Lead M&A integration.
* Align operations to ensure scalability and EBITDA growth.
* Ensure compliance with regulatory standards.
The Successful Applicant
The successful Chief Operating Officer should have:
* Proven track record as COO or Operations Director in telecoms, network services, or MSP.
* Experience leading large operational teams (100+ staff).
* Deep understanding of network services and managed service delivery.
* Demonstrated success in scaling operations and leading transformation.
* A background delivering complex projects.
* Strong commercial acumen and data-driven decision-making.
* Skilled in process design, automation, and performance management.
* Experience in PE-backed businesses, preferably with exit experience.
* An understanding of regulatory and compliance requirements in the industry.
* Has an ability to report to their Manchester office weekly.
* Excellent stakeholder management and customer relationship skills.
What\'s on Offer
* A competitive base and benefits package
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