Our client is the largest designer and manufacturer of energy efficient, bespoke Swedish timber frame homes in the UK and they have an excellent opportunity for a Customer Service Coordinator to join their Show Centre in East Grinstead, West Sussex.
About the role
As Customer Service Coordinator, you will hold a vital position within the company, working closely with the Sales Team. You will be responsible for providing an efficient admin service to the Sales Team, so you will need to be very organised and efficient.
Your responsibilities will include:
Following up leads generated through marketing and advertising and meeting with customers visiting the Show Centre
Ensuring that customers receive a first-class service before, during and after the construction of their home
Ensuring all visitors and callers are dealt with tact, diplomacy, enthusiasm and efficiency at all times
Acquiring an excellent working knowledge of the Company’s products, services and overall objectives
Being available for Saturday rota and exhibition work, attending exhibitions and Open Days
Attending regular internal meetings and liaising with other departments
You will also be assisting the Project Manager with:
Selling timber frame kits to meet agreed financial targets
All administrative and organisational duties
Monitoring and following up all general sales enquiries
Setting up customer appointments and managing diaries
Making customer follow-up telephone calls
Monitoring each planning application and liaising with the planning authorities as required
Monitoring each building regulations application in liaison with the technical department
Preparing tender documents, plans and other information for customers as required
About you
To be successful for the role of Customer Service Coordinator, you will need to be someone who is determined to succeed with ambition and drive. You should also possess the following:
Excellent organisational and administration experience
A high attention to detail and a ‘can do’ customer approach
Excellent customer service and communication skills
Proficient working knowledge of Microsoft office
Ideally previous experience in sales activities
Be prepared to work out of office hours
Rewards
For the role of Customer Service Coordinator, there is a salary on offer of circa £28,000 per annum depending on experience. There is also a commission scheme available after 6 months service.
About the company
Our client boasts over 50 years of crafting timber frames for outstandingly high-quality homes, constructed either from our range of designs or to bespoke specifications. They have Scandinavian roots, and their show centre is located in Sussex. They have a factory in the UK to manufacture their timber frame kits and they are passionate about building eco-friendly, sustainable homes for the future. They believe that energy-efficient design is essential in any new property, with benefits for both the homeowner and the environment.
How to Apply
Please note that eRecruitSmart is advertising the role of Customer Service Coordinator on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you