Aka Recruitment
are proud to bring you this Front of House Manager role based in Colne. This
is an exciting opportunity to lead a respected main dealership Front of House team and support
the growth of the Aftersales department. We are seeking a high-performing individual to
manage and develop the operation, delivering financial and operational targets while ensuring
an excellent customer experience at all times.
Working hours: Monday to Friday, 8:30am – 5:30pm. Salary: £35,000 basic, with a full OTE of
up to £42,300 per year.
Job Duties Include:
● Lead and manage the Aftersales Front of House team (Service Advisors, booking coordinators & reception team)
● Drive customer satisfaction and retention, delivering a premium Simpsons Skoda experience
● Monitor and improve KPIs including labour sales, parts sales, upsell performance, and Customer Satisfaction
● Coach, motivate and develop the team to achieve individual and departmental targets
● Oversee daily operational performance and customer flow
● Handle escalated customer concerns professionally and effectively
● Work closely with the Workshop Controller and Parts Advisor to maximise efficiency
● Support the Group Aftersales Manager in budgeting, forecasting and departmental planning
● Ensure full compliance with Skoda brand standards and processes.
Requirements:
● Proven experience in an automotive aftersales/service advisor leadership role
● Strong understanding of aftersales KPIs and commercial drivers
● Excellent leadership, coaching and communication skills
● A customer-first mindset with a passion for delivering excellence
● Ability to manage performance and drive accountability
● Organised, process-driven and commercially aware
Reasons to apply for this role:
● Stable role within a reputable, family-run dealership
● Modern workshop facilities and supportive working environment
● Opportunity to work within a respected VWG franchise
● Long-term career development prospects
This is a great opportunity to join a rapidly growing, respected dealership with excellent
facilities and a strong customer service culture. To apply, please send your CV and our team
will review your application as soon as possible