Description Maintenance Support Technician | 8024 | Fixed Term Contract until 31 st March 2028 | 37 hours per week | £30,559 to £32,654 per annum (Scale G) | County Hall, Norwich The Highway Services team of the Highway Group is responsible for the inspection of the highway and works ordering of routine highway maintenance, small to medium construction projects and winter maintenance across the county and are the first response to requests for service and public liaison. The role is to assist the Highways Services Support Engineers (HSSE) and Strategic Contracts Manager (SCM) in relation to identified projects and initiatives and assist them in reviewing and monitor procedures and processes across the Highway Services team (HST) and the wider Highways section. You will assist HSSE in production of the annual winter service plan, including, assessing changes to the gritted network taking into consideration current route time, salt capacity and new route time to make recommendations on whether or not changes can be accommodated. You will support the HSSE in the administration of winter service farmer’s snow ploughs and agreements, liaising with Norse Fleet to ensure fit for purpose and availability. You will support HSSE with new grit bin applications and administration. You will be responsible for data collection from several sources, Finance and project support for HST. You will support the Transport Manager and Strategic Contract Manager with regard to CES fleet management including: vehicles – MOTS road fund tax payments administration of vehicle documentation servicing arrangement tracker reports tracker faults Appendix H testing for HST financial support to TM and SCM concerning fleet issues. You will support the HSSE in providing management information & dealing with operational issues, as required to achieve effective and efficient service delivery along with reviewing Electronic file management for HST. You will carry out project work and assist the development of initiatives to support the highways team as required. There will be general invoicing work for SCM including checking applications and arranging Purchase orders. You’ll assist in developing, training, implementing and monitoring best practice within the highways team including project assistance in relation to Learning & Development. In order to focus on local delivery, the county is divided into 4 areas with teams based at area offices; each is headed by an Area Manager. Continuous improvement is critical to the success of the Group and a key focus for its development. These are some benefits you can enjoy by working for Norfolk County Council: Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. Financial benefits such as: ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. A Blue Light card for Fire Service and Social Care Workers Relocation expenses (where applicable) An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions Tax efficient ways of getting extra pension and new bikes Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity. Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email. Closing Date: Thursday 17 July 2025 at 23:59