One YMCA is seeking a motivated Community Engagement & Volunteering Coordinator to support the delivery of Family Centre services across local communities. Working closely with the Community Engagement & Volunteering Lead and Locality Managers, you will help identify community need, develop volunteering opportunities, and ensure services are inclusive, high quality and responsive to families. This is a varied role combining community outreach, volunteer coordination, partnership working and frontline service delivery. Key Responsibilities • Support identification of gaps in local provision and work with partners to deliver appropriate services. • Develop and support volunteering, student and work experience opportunities. • Recruit, induct, train and supervise volunteers delivering over 100 hours per month, ensuring all HR procedures are followed. • Review and develop volunteer role descriptions, particularly supporting the Universal Offer Little Herts. • Track and report volunteer hours, maintaining accurate records for monthly, quarterly and annual reports. • Work towards agreed KPIs and quality standards, including Investors in Volunteers. • Encourage feedback from parents and children to support service development. • Support the day-to-day running of Family Centres, including bookings, enquiries, risk assessments and daily checks. • Liaise with partners such as adult learning providers to promote courses and opportunities. • Maintain up-to-date local information points (physical and digital). • Represent the Family Centre at multi-agency meetings as required. • Independently plan and deliver community outreach and pop-up events. Skills & Attributes • Strong IT skills (MS Office and Salesforce or equivalent). • Excellent communication and people skills. • Ability to work independently and manage sensitive conversations. • Organised, proactive and self-motivated. Knowledge & Experience • Experience recruiting, training and supervising volunteers or placements. • Experience working with community groups and partners. • Experience tracking activity and working towards KPIs and quality standards. • Ability to independently deliver community sessions and events. Please note a full UK driving licence and access to a vehicle and business-use insurance is essential for this role. Please note that we are unable to offer visa sponsorship and can only accept applications from individuals who already have the right to work in the UK. As some roles involve working with vulnerable people, a Basic or Enhanced DBS check may be required following a conditional job offer. We welcome applications from all suitably qualified candidates. If you have applied for a similar role within the last 6 months and were unsuccessful, please consider whether your experience has significantly developed before reapplying. One YMCA is committed to providing reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any adjustments to support your application. We are an inclusive organisation that promotes equality of opportunity for all. We welcome applications from people of all backgrounds and are committed to building a diverse workforce with a wide range of skills, experiences, and abilities This is a Full Time role. Hours per week: 30 Working Pattern: 4 days ( option extended to 5 days after April 2026) About Us One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event. By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. These include: Provision of over 700 units of accommodation for homeless people Move on accommodation for individuals moving onto independent living Housing and practical/emotional support for young asylum seekers Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of children’s and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire, Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos. The Benefits Benefit 4 Benefit 5 Benefit 6 About Us One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over halfway through an exciting new strategy launched in the first hour of the new decade. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. The Family Support Service is part of the Hertfordshire Family Centre Service. We offer support, advice and guidance for families from pregnancy through to when a child reaches the end of Primary School (11 years old). Our purpose is to support families to receive seamless integrated services, support and information on key areas relating to family life. This is provided through universal services, where there are emerging needs, along with when more specialist or 1;1 support would be beneficial. Services can be delivered through 1:1, group sessions and activities, accessed within centres, community venues or support workers will visit families within their homes to ensure individual family’s needs are met. The geographical area we cover includes, Broxbourne, East Herts and Welwyn and Hatfield Districts (the East Quadrant of Hertfordshire). With our purpose being to support children and families to have the best start in life, develop well and thrive. These include: Provision of over 700 units of accommodation for homeless people. Move on accommodation for individuals moving onto independent living. Housing and practical/emotional support for young asylum seekers. Community HUBs hosting a range of activities and meeting space hire. Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children. Independent sexual violence services across Bedfordshire, Luton and Hertfordshire. Domestic abuse perpetrator reform programmes across Bedfordshire. Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund. Our Values We champion RESPECT so everyone can belong We show COMPASSION so everyone can contribute We inspire GROWTH so everyone can thrive Current Benefits Health Cash Plan Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included. EAP & Doctorline Confidential help and advice line (24 hours) on medical, legal, and domestic issues. Rewards & Discounts Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships. Birthday and Wellbeing day off One day additional leave day for every year of service up to 5 days. Leave & Support Support for your child, IVF treatment, and through challenging times. Career Pathway Training & Development with a clear pathway for you to grow. Documents