Job Overview
Position: Receptionist / Administrator
Employer: Richmond Villages
Location: London Medical, 49 Marylebone High St, London, W1U 5HJ
Contract: Permanent, Full time
Hours: 40 hours a week – Monday to Friday, 8:00am to 6:00pm
Salary: £29,300 + Excellent Benefits
Closing Date: Wednesday 7th January 2026
Responsibilities
* Greeting and welcoming customers.
* Answering, screening and forwarding incoming customer queries via phone calls and proactively managing emails.
* Maintaining a well-presented reception and waiting areas.
* Ensuring all customers have the correct paperwork to support their visit.
* Ensuring all customer details are accurate, customers have arrived, appointments booked, changed, and rescheduled, where applicable.
* Collecting post, opening, date stamping, distributing, and posting outgoing post.
* Working as part of a team.
* Ensuring compliance with the business Quality Management System.
Qualifications
* Excellent communication skills both written and verbal.
* Deliver an outstanding customer service by being friendly and welcoming.
* Well organised, reliable and have a proactive attitude.
* Computer literate.
* Knowledge of medical terminology (desirable).
Benefits
* 25 days holiday, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* Long Service – reward at milestones with ecards, extra holidays and money.
* Interest‑free annual travel loan to purchase public transport annual season tickets.
* Wagestream – early access up to 40% of earned wages within minutes.
* Competitive pension plans and parental leave options as well as access to unique products such as a Menopause plan.
* My Bupa Extras – discounts at favourite retailers and a huge range of tools, content and information to support wellbeing.
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