Job Description: Customer Consultant at Solus
Are you looking for a position where you can make a difference, constantly learn new things, and be at the forefront of our award-winning customer service, working as part of the Aviva family?
Responsibilities
The Role:
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. They work together to create a supportive and collaborative team environment focused on the customer and their needs. Our consultants identify opportunities to promote customer satisfaction and help embed a culture where everyone is responsible for the customer experience and works as a team to meet expectations. Responsibilities include updating customers by phone, sourcing vehicle parts, planning transportation, and ensuring vehicles are collected, repaired, and returned to customers.
No two customers are the same, and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
Desirable qualifications and experience:
* A strong customer-focused background
* Driving experience with the ability to drive all types of customer vehicles, including cars and long-wheel-based vans, auto or manual
* Clean Full UK Drivers Licence
* Excellent organisational skills
* Effective communication skills
* PC literacy
* Passionate about customer service
About Solus
Solus is one of the largest body repair groups in the UK, wholly owned by Aviva, employing over 1,000 expert staff across 25 locations. We have repaired over 700,000 vehicles in the last 15 years.
Benefits
* Competitive bonus
* Group income protection, including access to a GP and medical advice 24/7 for you and your family
* Excellent benefits and rewards packages
* Employer-matched pension contributions
* Discounts on Aviva products and services
* Savings and benefits schemes
* Discounts and schemes for electric vehicle purchases
* Manufacturer approvals from Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
* Recognition for industry awards, customer service, apprenticeships, and IT systems
* Partnerships with Thatcham for top products and training
* Flexible locations, hours, and working patterns
* We interview every disabled applicant who meets the minimum criteria
We are inclusive and welcome applications from people with diverse backgrounds and experiences. We seek individuals who can grow and support our business, and we aim to do the same for you.
Join us now to help shape the future of our rapidly growing business.
Next Steps
Please apply online. Our recruitment team will contact you within 7 days.
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