Main Responsibilities
* Operation and administration of the Business Management System with absolute attention to detail.
* Administrative tasks as required including letters to customers, newsletters, maintenance of customer database, returns to Service Master, post and emails.
* Customer Service - answering telephone calls from existing customers in a professional and courteous manner and dealing with their schedule changes, complaints and enquiries.
* Sales - answering telephone calls from potential customers in a professional and courteous manner and booking quote appointments or timed cleans as appropriate.
* Ensure teams are dispatched promptly at X am each morning with correct paperwork and keys. Make any necessary changes to schedules and organise teams.
* Record and balance customer payments each afternoon and prepare and deliver banking as required.
* Security - ensure customer key procedures are adhered to, ensure security of premises and safety of electrical equipment when office empty.
* GDPR - security of customer and staff data to be paramount and IT security procedures to be followed.
* Filing to be completed weekly or quicker.
* Ensure laundry is processed promptly.
* Stock and maintain all necessary equipment, products, and supplies.
* Abide by Health and Safety regulations at all times and maintain our Health & Safety records as required.
ALSO
Customer Management to include:
* Scheduling the cleaning teams to ensure customer satisfaction Dealing promptly with complaints or breakages, Fulfil the customer quality check programme & loyalty programme, Ensuring customer requests for amendments to scheduling are dealt with promptly.
* Save costs to the business by arranging team travel in an effective manner and checking return times with routing plans.
* Payroll - prepare the figures and any other required information monthly and process the payroll and all associated tasks inc P60s P45s P11d and quarterly payment report for HMRC.
* Assist with credit control for outstanding payments - checking BMS report, chasing customers and referring any significant issues to the business owner.
* Purchasing - order stock and check it on delivery, order stationery and computer supplies as required.
* Cover for owner during her absence including quoting for new business if required.
* Oversee additional office staff and train as required to enable them to fulfil their role.
Must have
* Valid Basic DBS
* Full UK Driving Licence
If interested please apply below
#J-18808-Ljbffr