Salary: £24,900.00 with progression to £26,338 per annum Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 31 August 2025 The Role We are a team of security professionals and between us we will carry out foot patrols covering our 50-acre campus and 100 buildings across Newcastle City Centre, supporting students, colleagues and visitors as needed and ensuring our spaces are kept safe. We have developed an interactive map showing the areas we cover and patrol and to give you some insight into the full breadth of the University Campus https://www.ncl.ac.uk/students/campus_map/ Our Security Team play a pivotal role in ensuring that our students, visitors and colleagues have a safe and enjoyable experience on campus. You will have the opportunity for development, and we will fund your SIA licence as well as pay a 20% shift allowance on top of your basic salary. We promote a diverse culture, and our security officers are role models in exceptional customer service and professionalism. We are looking for people who: Act as a first response to situations on campus in a calm and professional manner Liaise with stakeholders to report and manage cases effectively Demonstrate strong customer service skills Support a diverse student population from a wide range of cultural backgrounds You will undertake all operational functions, within a 24/7 customer focused security service, including, but not limited to: patrolling, reception, parking control duties, security monitoring, surveillance, recording and reporting in order to protect the University community as well as buildings and property; thereby providing a safe and secure environment for staff, students, contractors and visitors to the University. Duties will cover all buildings on the main campus and all remote teaching and accommodation sites. Please reach out to Ian Freeland at ian.freeland@newcastle.ac.uk for a chat about the role. To apply please upload your CV and supporting cover letter evidencing how you meet the essenntial criteria as outlined in person specification of the job description. Key Accountabilities Provide a customer focused security service to the University community Prepare, maintain and submit security and accommodation related reports, files and databases in order to enable the effective investigation and solution of security related issues Assisting the Team Leader/Supervisor providing a first response to emergency situations, including liaison with external emergency services; in accordance with both University and Security regulations and procedures in order to minimse any disruption to University operations Daily foot patrol of the University's 50 acre campus in Newcastle City Centre that comprises over 100 buildings Regular reporting (both orally and in writing) any damage or breaches of security, noise complaints, defects and key issues, as necessary in accordance with laid down procedures Effective monitoring and control of the University CCTV System and Digital Recording Management to ensure fair and lawful operation of the scheme in accordance with the University CCTV Code of Practice and Operating Instructions. Use Body Worn Video Regulate the movement of traffic to and from University premises and car parks, issuing warning notices and parking charge notices in order to fairly and impartially apply the University Parking Regulations Regularly act as first point of contact for students, staff and visitors ensuring that all possible assistance is given in a courteous and customer focused manner that reflects the best image of the University Assisting in the promotion of security awareness by offering crime prevention advice to staff and students in accordance with Security guidelines Operate the University telephone exchange including correct use of the electronic directory in order to provide an out of hour's service for University telephone enquires Reporting any concerns in respect of any Health and Safety issues to the Duty Team Leader/Supervisor Required to work shifts in order to maintain 24/7 cover Required to work a reasonable amount of overtime as and when required Undertake other duties consistent with the post The Person (Essential) Knowledge, Skills and Experience Have a working knowledge of legislation pertaining to a security role including GDPR, Equality and Diversity, Human Rights Act, H&S and Powers of Arrest A knowledge of IT particularly data entry and retreival, and Email, using Microsoft Office Previous experience of working in a customer focused environment, often as the first point of contact with the University community and general public Some increased risk in dealing with emergent situations (flood, fire or offenders) Attributes and Behaviour Ability to embrace change, in an evolving organisation, to the benefit of the University community Use clear and consise communication at all levels within the University Be able to operate on your own initiative or as part of a team Qualifications Hold a current Door Supervisor licence or be prepared to achieve one within your probation period (six months) Hold a current First Aid at Work certificate or be prepared to achieve it within your probation period (six months) Hold a full UK driving licence (manual) Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution. We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population. At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme. In addition, we are a member of the Euraxess initiative supporting researchers in Europe. Requisition ID: 28443 LI-SS1