Job Description
Medical Receptionist (Crewe)
Summary
We are seeking a dedicated and compassionate Medical Receptionist to join our healthcare team in Crewe. This role is pivotal in ensuring the smooth operation of our medical facility by providing exceptional customer service and administrative support. The Medical Receptionist serves as the first point of contact for patients, playing a crucial role in managing patient flow and maintaining a welcoming environment. This position is ideal for individuals with a passion for healthcare and a commitment to delivering high-quality service.
Responsibilities
* Greet and assist patients and visitors in a courteous and professional manner.
* Manage patient appointments, including scheduling, rescheduling, and cancellations.
* Maintain patient records and ensure confidentiality in accordance with healthcare regulations.
* Answer and direct telephone calls, providing information and assistance as needed.
* Coordinate with medical staff to ensure efficient patient flow and timely service.
* Perform administrative tasks such as filing, data entry, and managing correspondence.
* Uphold infection control standards and ensure a clean and safe reception area.
* Provide compassionate support to patients and address any concerns or inquiries.
Requirements
Requirements:
* 1-3 years of experience in a similar role within the healthcare industry.
* Strong customer service skills with a compassionate and caring demeanour.
* Proficiency in IT and administration tasks.
* Excellent telephone skills and the ability to handle multiple calls efficiently.
* Knowledge of infection control procedures.
* Strong organizational skills and attention to detail.
* Ability to work effectively in a fast-paced environment.
Join our team and contribute to providing exceptional healthcare services to our community.
Benefits
* Free on-site staff parking
* Friends and family discount
* Employer pension scheme
* Employee perks scheme
* Monthly bonus and incentives
* Overtime available from time-to-time
Requirements
Requirements: 1-3 years of experience in a similar role within the healthcare industry. Strong customer service skills with a compassionate and caring demeanour. Proficiency in IT and administration tasks. Excellent telephone skills and the ability to handle multiple calls efficiently. Knowledge of infection control procedures. Strong organizational skills and attention to detail. Ability to work effectively in a fast-paced environment. Join our team and contribute to providing exceptional healthcare services to our community.