About the Role
Join National Grid as an Operations Analyst Engineer within the Electricity Distribution (NGED) team based in Taunton, Somerset. The role offers hybrid working—three days per week in the office.
As the primary point of contact for end‑user device support within NG Telecoms, you will help staff and customers maintain seamless, secure, and resilient communication services.
This position requires National Security Vetting (NSV). Only candidates eligible to undergo and pass the required clearance process will be considered.
What You’ll Do
* Collaborate closely with the User Operations team, Service Desk, Field User team, and customers to resolve complex technical issues.
* Perform on‑site hardware and software root cause fixes across multiple locations.
* Contribute to large‑scale projects that impact both customers and staff.
* Work alongside other IT and Business departments to ensure our products and applications are fit for purpose.
* Maintain clear and accurate documentation of systems and business procedures.
* Design and deliver training materials, guiding customers and staff on best practices for using technical products and applications.
* Ensure compliance with Health and Safety regulations, including fire and emergency precautions.
About You
* Proven experience in resolving challenging technical problems.
* Familiarity with endpoint technologies in an enterprise environment.
* Background in a professional office setting and customer‑facing roles.
* Proficiency in Endpoint Management tools such as SCCM, Intune, Autopilot, and MDT.
* Extensive knowledge of Windows 10 and Windows 11 operating systems.
* Experience with virtualisation technologies like VMware and Hyper‑V.
* Understanding of networking concepts including TCP/IP, DNS, DHCP, and LAN/VLAN/WAN.
* Programming skills in PowerShell, Batch, VBScript, etc.
* Strong problem‑solving, research, interpersonal, and communication skills.
* Highly organised and able to work independently and as part of a team.
* Capability to meet strict deadlines and perform well under pressure.
What You’ll Get
A competitive salary between £54,090 - £63,940 per annum, dependent on capability.
* Competitive contributory pension scheme with a double match up to 12% company contribution.
* Bonus based on personal and company performance.
* Flexible benefits including a cycle scheme, share incentive plan, and technology schemes.
* Access to digital GP service, wellbeing app for health and fitness.
* Access to Work + Family Space with support for work and family life, including paid emergency childcare and eldercare.
Application Information
Closing date: 26th May.
We value diversity and are committed to creating an inclusive workplace for all. Applications are assessed on merit against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process if needed.
National Grid is unable to offer sponsorship for employment under the UK points‑based immigration system unless in exceptional circumstances. Applicants must have the legal right to work in the UK without requiring sponsorship now or in the future.
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