Job Title: 2nd Line EngineerLocation: Chester, CheshireSalary: £31,000 - £36,000 DOEOur client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West.
Day-to-day:
* Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails
* Handling escalations from 1st line team
* Assist in maintaining on-site servers including AD servers
* Management and support of VoIP technologies
* Support disaster recovery and backup systems
* Provide advanced troubleshooting and resolution for network and system issues.
* Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc
* Assist with 3rd line engineers to deliver IT strategies
The ideal candidate will have experience with:
1. Active Directory & Group Policies
2. Office 365 & Applications
3. On-prem Servers - Management (AD Servers/remote desktop servers)
4. Backup Solutions / Disaster Recovery
5. Cloud technologies and/or migrations - AWS /Azure / Entra
6. Networks - Routers, Switches, Firewalls
7. VoIP / Telephony System...