Northern Case Management has been established since 1997, founded to support people with acquired neurological damage (i.e. brain & spinal cord injury). In 1997 this level of support was almost unheard of but has since become an integral and incredibly important element of supporting people with acquired neurological damage.
Were looking for an Associate Clinical Case Manager to join us at Northern Case Management.
Main focus Location: Bury & North West
We are looking for experienced Paediatric and / or Adult Clinical Case Managers.
About the Role
The primary role of the Clinical Case Manager is to network cost‑effective services and resources on behalf of our clients to bring about an improvement in their quality of life. This includes assessing, facilitating, planning and advocating for their needs on an individual basis. This ensures that management is client focused; that the most appropriate services are accessed; and that continuity, consistency and structure are maintained. Our work includes setting rehabilitation goals with clients and support workers in the home environment; facilitating the clients and familys adjustment to the injuries; recruiting, training and supporting support workers; and managing care regimes.
What youll be working
Full time, 37.5 hours per week.
Mon to Fri office hours.
Hybrid.
Please note this can be discussed at the interview.
What Youll Be Doing
* Provide and maintain a case management service to a range of clients, families, and finance deputies within all NCM policies, procedures, and supporting documentation.
* Assess client needs and risks and produce a case management plan, agreed with the client and/or their representatives prior to providing active intervention.
* Produce action plans and goals with timeframes that are specific and relevant to the client.
* Establish and maintain a positive therapeutic working relationship with clients, families, deputies and litigation solicitors.
* Produce and implement a support and rehabilitation plan with specific guidelines for support workers.
* Recruit, select and manage care/support workers.
* Undertake any other duties appropriate and as reasonably required to meet the changing needs of the service.
* Ensure service user needs and business objectives are met.
What Youll Have
* Hold a UK professional health qualification (e.g., nurse, OT, physio, social worker).
* Babicm/IRCM registration desirable.
* Experience of neurological conditions and working in a community setting.
* Thorough knowledge of the CQC fundamental standards and quality statements.
* Full working knowledge of the Mental Capacity Act, Deprivation of Liberty Safeguards and safeguarding frameworks.
* Ability to work as part of a team and as an individual, providing direction to support workers.
* Self‑confidence and ability to manage challenging situations.
* Ability to address and respond to employee issues fairly and consistently, including informal and formal performance management.
* Excellent interpersonal, verbal and written communication skills.
* Strong organisational, time‑management and planning skills, with a commitment to self‑management and continuous personal development.
* IT literate; use of MS Word, Excel and Outlook.
* Flexible, professional and positive approach to multi‑site working.
* Proven reliability in terms of full attendance and time‑keeping.
* Full UK driving licence.
What To Look Forward To
* 25 days plus bank holidays.
* Birthday off.
* Training support for qualifications.
* Join the Benefits Hub and benefit from a wide range of e‑learning and face‑to‑face training and development opportunities.
* Active Reward App giving discounts and savings on your weekly shop.
* Free 24‑hour confidential Employee Assistance Programme helpline and app to support with legal, health, wellbeing, relationship and consumer advice.
* Active personal pension account.
* Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians.
* We recognise outstanding active behaviours via the Active Awards programme.
* Enhanced sick & maternity pay benefits.
* Refer a Friend Scheme and earn yourself up to £1,000 by recommending someone you know.
Northern Case Management works closely with the client and their family or representative to provide tailored support packages for clients in their own homes and in the community.
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