Customer Service Administrator
Northampton
Temporary contract
Full-time (Monday to Friday, 9am-5pm)
£26,000
Are you an efficient system user who pays great attention to detail?
Do you have previous administration and customer service experience?
Are you an organised individual who can meet tight deadlines?
Do you love all things Excel?
If this sounds like you and you have previous experience in a similar role, then we'd love to hear from you ASAP!
Our Client in Northampton is seeking a Customer Service Administrator to join their existing team.
Key Responsibilities for the Customer Service Administrator include:
1. Process customer queries and order placements within timescales
2. Allocate order numbers as part of EDI mapping and daily system maintenance.
3. Ensure back-order releases are in place in line with SLAs, and manage this process
4. Troubleshoot and resolve electronic orders within the system.
5. Investigate disputed invoice queries and take actions to resolve.
6. Build and maintain strong relationships with internal stakeholders and external suppliers.
7. Respond to all queries and requests within the ...