Reception and Administration Assistant, Sheffield
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Reception and Administration Assistant, Sheffield
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Department: Rehoming & Fostering Services
Location: Sheffield
Compensation: £23,993 / year
Application Deadline: 29 June 2025
Department: Rehoming & Fostering Services
Location: Sheffield
Compensation: £23,993 / year
Description
Contract: Permanent, part time (30 hours per week)
Salary: £23,993 per annum, pro rata
Location: Sheffield, S7 2PY
Closing date: Sunday 29 June 2025
Interview date: 9, 10 & 11 July 2025
We’re recruiting a Reception & Admin Assistant for our Rehoming & Fostering Team in Sheffield!
Are you passionate about delivering outstanding customer service and administrative support that truly makes a difference? This is your opportunity to become a valued part of the Blue Cross team, where you'll play a key role in advancing our mission to support more pets in need.
More about the role
Our Sheffield rehoming, advice & behaviour unit is in South Yorkshire which just a short drive from the beautiful peak district. Our team here are proactively helping the local community in many different ways such as helping people and pets in need with our food bank as well as offering rehoming services for a wide range of pets. We don’t have cattery or kennel facilities so need to be innovative as a team to ensure we can help with the most urgent of cases.
As our Reception and Administration Assistant, you'll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you'll be at the heart of everything we do.
In this role, you'll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You'll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You'll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.
Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you'll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.
Working pattern
This is a part time role, working 30hours per week where you will be required to work every other weekend with the following working pattern:
Week 1: Monday, Tuesday, Thursday, Friday, Saturday, Sunday
Week 2: Monday, Thursday, Friday
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
We're looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.
Knowledge, skills, and experience
* Experience in delivering high level reception service in a fast paced and often emotional environment.
* Good standard of verbal and written communication.
* Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
* Strong administration skills
* Computer literate including the use of MS Office packages
* Experience of handling and managing cash and spreadsheets.
* Current full driving licence.
It would be great (but not essential) if you also had:
* Experience of working in a similar role or working in a pet welfare role/environment.
* An understanding for the voluntary sector
* Understanding of safeguarding issues.
For more information about this rewarding role, please take a look at the attached job description.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 29 June 2025.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
* Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
* Programmes for physical and mental wellbeing support
* Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
* Free physiotherapy advice and face to face intervention
* Health cash plan
* Unlimited access to an employee assistance programme
* Pension scheme with enhanced employer contribution
* Professional fees paid with Continuing Professional Development and personal development support.
* Life assurance
* 20% discount on Pet Plan pet insurance
* Enhanced family friendly policies
* Recognition scheme
* Annual volunteer days
* Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
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