Job Title: Customer Service Administrator
Location: Ryton upon Dunsmore, Warwickshire
Contract Type: Full-time, Temp -Perm
Salary: £12.50Phr
As a Customer Service Administrator, you will be the first point of contact for our customers, providing exceptional service and support. You will handle a variety of administrative tasks to ensure smooth daily operations, including managing inquiries, processing orders, and assisting with any customer-related queries.
Key Responsibilities:
1. Responding to customer inquiries via phone, email, and online platforms
2. Managing customer orders, ensuring accurate and timely processin
3. Resolving customer complaints or issues in a professional manner
4. Maintaining accurate customer records and updating databases
5. Coordinating with other departments to ensure customer needs are met
6. Handling administrative tasks such as filing, document preparation, and reporting
7. Ensuring a high level of customer satisfaction through excellent communication and support
8. Running customer reports, validating and correcting anomalies prior to sharing data Investigating and resolving invoice discrepancies Updating customer contracts on the Sales Order system and ensuring customer & suppliers information is kept up to date
Skills & expierence required:
9. 1 + Years expierence in Customer Service / Admin or logictics enviorment
10. Understanding of Supply Chain
11. Understanding of Micrsoft Word & other packages
12. Good English and Math Skills